Tax Call Center Rep.

Job Title: Tax Call Center Representative
Location: Indianapolis, IN (100% Onsite)
Job Type: Contract
Duration: 08/03/2026 – 10/31/2026
Work Schedule: Monday – Friday | 8:00 AM – 4:30 PM (37.5 hours/week, 1-hour lunch)
Interview: No Interview Required

Job Summary

We are seeking a Tax Call Center Representative to support the Indiana Department of Revenue in providing exceptional customer service to taxpayers. The ideal candidate will have prior call center experience, strong communication skills, and the ability to handle sensitive taxpayer information with professionalism and confidentiality. This is a fast-paced, onsite role requiring excellent problem-solving abilities and attention to detail.

Key Responsibilities

• Provide outstanding customer service via phone and written correspondence in a high-volume call center environment.
• Respond to taxpayer inquiries regarding tax filing, payments, and Department of Revenue procedures.
• Research and resolve taxpayer account issues using internal systems and databases.
• Review taxpayer accounts and apply payments accurately.
• Analyze tax-related inquiries and determine appropriate resolutions.
• Utilize department resources and training materials to provide accurate information.
• Communicate professionally using proper grammar, spelling, and punctuation.
• Maintain confidentiality and comply with all ethical standards and state regulations.
• Perform data entry and access taxpayer information using computer applications.
• Collaborate with internal departments and other state agencies to resolve complex taxpayer issues.
• Assist with account maintenance, billing adjustments, and documentation as required.
• Complete additional administrative duties assigned by management.

Required Qualifications

• High School Diploma or GED.
• Minimum 2 years of experience in a fast-paced call center environment.
• Minimum 2 years of customer service experience.
• At least 1 year of experience following confidentiality and ethical standards.
• Strong verbal and written communication skills.
• Excellent customer service, patience, and conflict resolution abilities.
• Basic computer proficiency and data entry skills.
• Ability to multitask and work efficiently in a fast-paced environment.

Preferred Qualifications

• Knowledge of tax regulations or tax administration.
• Experience researching and resolving tax-related inquiries.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.
• Experience working with government agencies or financial institutions.

Required Skills

• Customer Service
• Call Center Operations
• Data Entry
• Problem Solving
• Account Research
• Communication Skills
• Microsoft Office
• Confidentiality & Compliance
• Time Management
• Attention to Detail