Senior macOS Engineer -(MDM -L3 Support)

Title : Senior macOS Engineer / MDM Specialist (L3 Support)

Location : Jersey City, NJ

Type: Contract

What are the top 3 skills required for this role

?1. macOS engineering/suppor

t2. MDM platform support (Jamf, Workspace ONE

)3. Apple ecosystem support (ABM, ADE, VPP, Config profiles etc

)
Job Description/ Responsibiliti

es
Role Overv

iewWe are seeking a highly skilled macOS Engineer to provide L3 support, drive enterprise-scale MDM administration, and lead continuous improvement initiatives across the Apple ecosystem. The role requires deep technical expertise, strong stakeholder collaboration, and the ability to operate effectively in a high-pressure enterprise environme

nt._____________________________________

___Key Responsibilit

ies• Act as L3 escalation point for macOS incidents and problems, owning high-severity issues through resolution, including detailed root-cause analys

is.• Administer and optimize Mobile Device Management (MDM) platforms (e.g., Jamf, Workspace ONE) at enterprise sca

le.• Develop and maintain scripts and automation to reduce operational overhead, accelerate remediation, and improve endpoint telemet

ry.• Collaborate with Security, Networking, and Service Desk teams to standardize solutions, enhance knowledge base content, and uplift L1/L2 capabiliti

es.• Monitor endpoint fleet health, track KPIs (compliance, patching, incident trends), and drive continuous improvement initiativ

es.• Support cross-platform environments, including interface with Windows teams, and provide assistance for VDI/Citrix environments as need

ed.• Produce and maintain high-quality documentation, runbooks, and change records; actively contribute to change and release management process

es._____________________________________

___Required Qualifications & Experie

nce• 5 years of hands-on experience in Desktop Support and macOS engineeri

ng.• 5 years of experience managing MDM platforms (Jamf, Workspace ONE) in large enterprise environments (10,000 device

s).• Strong expertise in the Apple ecosystem, includi

ng:o Apple Business Manager (A

BM)o Automated Device Enrollment (A

DE)o Volume Purchase Program (V

PP)o Configuration profiles and policy framewo

rks• Advanced troubleshooting skills acro

ss:o Networking, Wi-Fi,

VPNo Identity/SSO and authenticat

iono Certificates and endpoint secur

ity• Demonstrated ability to work independently, prioritize effectively, and perform under pressure with clear communicati

on.• Proven stakeholder management and cross-functional collaboration skil

ls._____________________________________

___Preferred Skills (Option

al)• Experience with scripting (Bash, Python) for macOS automati

on.• Familiarity with security compliance frameworks and endpoint hardeni

ng.Exposure to hybrid enterprise environments (macOS, Windows, VD