What are the responsibilities and job description for the Field Support Technician position at Reqroute, Inc?
Role: Field Technician
Work Location: New York, NY
Work Model: Onsite
Shift: Day
Job Summary:
Provide technical support to the enterprise, including incident management response, issue priority determination, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
Required Skills:
• Service Desk
• Desktop Support (Remote)
• Field Services
Responsibilities:
• Provide technical support to the enterprise, including incident management response, issue priority determination, provisioning, service request fulfillment, installations, upgrades, releases, deployments, and problem management analysis and resolution.
• Must have a valid driver's license, car insurance, and a dependable vehicle.
• Provide in-person corporate office and clinic onsite support for end-user IT desktop support services.
• Provide laptop and desktop support for Windows devices, including software installations and end-user data migrations.
• Consistently exhibit behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Coordinate with both internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations.
• Ensure proper ticket communication protocol, including announcing arrival, work performed, status, and departure.
Years of Experience: 5-7 Years of Experience
