John Deere - Branch Service Manager

SUMMARY
A premier John Deere Ag/Turf dealership is looking for a talented Service Manager to backfill a recent promotion, leading a successful department of 20 service professionals. This is consistently a top performing branch committed to providing value-added equipment solutions through sales, parts, service and support to farmers, commercial businesses, large property owners and homeowners. Service teams are provided with top-notch training and are the best in the industry. If you want to be one of the industry's best, it's time to come to a company that wants you to be the best!

RESPONSIBILITIES

• Main responsibility is managing the service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes.
• Manage a team of 15-20 service professionals to include shop and field technicians, writers, coordinators and administrators
• Grows profitable service labor sales and exercises disciplined expense control.
• Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
• Reviews work orders for completeness and accuracy prior to customer billing
• Communicates, enforces and monitors service department processes to ensure customer satisfaction
• Creates annual location service department goals, in alignment with the organization's financial and operational objectives
• Executes service department marketing plan with the direction of the aftermarket and marketing managers
• Coordinates customer clinics, field days, and related promotional events
• Ensures that all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
• Manage recruiting, staffing and employee development activities
• Assists with the development and training of service personnel and completes performance reviews of service staff
• Follows all safety rules and regulations in performing work assignments
• Maintains knowledge of John Deere products

REQUIREMENTS

• 3 years of experience managing a service department; demonstrated experience consistently meeting performance metrics preferred
• Experience agricultural, forestry, construction, lawn, or heavy equipment
• Experience analyzing and interpreting internal reports
• High School Diploma or GED equivalent required; Bach/Assoc, degree preferred

#heavyequipment #constructionequipmentjobs #heavyequipmentjobs #hiring #productsupport #mobilemachinery #aftersalessupport #dealerdevelopment #partsmanagement #partsgrowth #partsandservice #dealerservicemanagement #servicemanagement #technicaltraining #financialmanagement #dealersupport #servicemanager #agriculture #forestry #farming #diary #johndeere