Customer Support Supervisor - ES Hybrid

JOB SUMMARY: The Customer Support Supervisor - Environmental Solutions manages the activities of a team of Customer Support Specialists engaged in handling day to day aspects of complex projects and high-level customer concerns. This position will interface with regulators, customers, salesforce, and operations to ensure smooth acceptance and disposal of waste.

Principal Responsibilities

• Works with sales representatives on pricing, scheduling and transportation issues.
• Monitors calls to observe support specialist’s demeanor, technical accuracy, and conformity to company policies.
• Recommends approaches and services to provide customers with exceptional service.
• Determines work procedures, prepares work schedules, and expedites workflow.
• Studies and standardizes procedures to improve efficiency.
• Interfaces with customers and operations to make sure projects are completed as requested.
• Provides proposals in reply to customer's requests for services.
• Makes decisions on how to schedule and coordinates transportation services.
• Arranges off-site shipments, prepares profiles, manifests and corresponds with transportation department.
• Ensures that customer service supports sales representatives in their effort to secure and maintain a client base.
• Gathers information and completes audits from customers.
• Partners with attorneys to draft and revise contracts.
• Create budgets and tracks expenditures.
• Provides training and guidance to staff to ensure performance goals are established, tracked and achieved.
• Manages customer service function to ensure smooth and efficient operations.
• Participates in strategic planning to sustain and grow programs and service.
• Performs other jo-related duties as assigned or apparent.

Qualifications

• Advanced knowledge of Excel, Word, and PowerPoint
• Experience with Resource Conservation Recovery Act (RCRA), Department of Transportation (DOT), Toxic Substance Control Act (TSCA) and other applicable local, state, and federal regulatory bodies

Minimum Qualifications

• 5 years of hazardous waste management industry experience

The role may be based out of either the Sam Houston Parkway location or the Robstown location. The position follows a hybrid schedule, requiring four days per week onsite and one day remote. This is a hybrid role based in Houston, TX or Robstown, TX and is not eligible for full-time remote work.

Rewarding Compensation And Benefits

Eligible employees can elect to participate in:

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT:Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law.

About The Company

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2023, Republic’s total company revenue was $14.9 billion, and adjusted EBITDA was $4.4 billion. We serve 13 million customers and operate more than 1,000 locations, including collection and transfer stations, recycling and polymer centers, treatment facilities, and landfills.

Although we operate across North America, the collection, recycling, treatment, or disposal of materials is a local business, and the dynamics and opportunities differ in each market we serve. By combining local operational management with standardized business practices, we drive greater operating efficiencies across the company while maintaining day-to-day operational decisions at the local level, closest to the customer.

Our customers, including small businesses, major corporations and municipalities, want a partner with the expertise and capabilities to effectively manage their multiple recycling and waste streams. They choose Republic Services because we are committed to exceeding their expectations and helping them achieve their sustainability goals. Our 41,000 team members understand that it's not just what we do that matters, but how we do it.

Our Company Values Guide Our Daily Actions

• Safe: We protect the livelihoods of our colleagues and communities.
• Committed to Serve: We go above and beyond to exceed our customers’ expectations.
• Environmentally Responsible: We take action to improve our environment.
• Driven: We deliver results in the right way.
• Human-Centered: We respect the dignity and unique potential of every person.

We are proud of our high employee engagement score of 86. We have an inclusive and diverse culture where every voice counts. In addition, our team positively impacted 4.6 million people in 2023 through the Republic Services Charitable Foundation and local community grants. These projects are designed to meet the specific needs of the communities we serve, with a focus on building sustainable neighborhoods.