Retail Collections Adjuster IV

“Republic Bank believes in the development and advancement of our associates.  We offer the opportunity to learn all aspects of the company to prepare for future advancement.  Come join our team for a career, not just a job!“ 

Grade 8

About Republic Bank

Republic Bank’s values are built upon making an IMPACT for our clients, our associates and the communities we serve. (IMPACT stands for Innovate for the Future, Make it Easy, Provide Exceptional Service, Acknowledge & Celebrate Success, Commit to Caring and Thrive Together) The associates of Republic Bank are the key to our success as an organization and we value our associates. It’s one of the reasons we’ve been named as one of the Best Places to Work in Kentucky for ten years! For more information about the company, please visit www.republicbank.com.

POSITION PURPOSE AND OBJECTIVES
The Retail Collections Adjuster IV is responsible for contacting and working with delinquent clients in assigned work queues to resolve delinquent loans, pursuant to policies and procedures which could include Secondary Market Requirements. This position may work with either bank portfolio loans or secondary market loans Responsible for the first line of communication with escalated client calls as well as directly involved with Compliance, Audit, and testing components of Retail Collections annually.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

MINIMUM QUALIFICATIONS
• Minimum of 5 years credit collection experience required.
• Minimum of 5 years in managing foreclosures and negotiating short sales required.
• Proficient in Word and Excel, with previous collection experience.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES
• Responsible for contacting clients for resolution of delinquent loans from 45 days past due through liquidation and will be the first line of communication regarding department escalated client calls.
• Responsible for daily management of assigned queues.
• Recommend to management legal action, repossession, restructuring or liquidation strategies, loss mitigation and property maintenance needs.
• When needed, meet with clients face-to-face to gather a full understanding of the financial hardship causing the problem.
• Comprehend complex collection issues, identify business impacts, and provide resources necessary to resolve them.
• Responsible for handling inbound, outbound, and internal calls simultaneously.
• Assist with documenting all processes and procedures in relation to collection efforts.
• Assist in the data audit process of the Collections Monitoring Scorecard.
• Work with the Legal and Compliance Department regarding new and updated procedural changes as well as assisting Management with other accounts in litigation.
• Partner closely with cross-functional teams to identify efficiencies and enhancements regarding communication and streamlining manual processes as well as identify potential impacts of client experiences.
• Identify/Analyze portfolio delinquency trends delivering results to Management.
• Maintain a working knowledge of compliance requirements affecting your position and area of responsibilities and actively learn new regulations and assist in the implementation, if required.
• Model and foster behaviors that support the Bank’s values and corporate culture creating an atmosphere of trust, cooperation, accountability, and dedication to the organization.
• Willingly perform all other duties and projects as assigned.

INTERPERSONAL SKILLS AND COMPETENCIES REQUIRED
• Excellent verbal and written communication skills for proficient interaction/negotiation with clients, bank officers, and Sr. Management.
• Highly organized, self-motivated, goal oriented, and work in a team environment.
• Requires good analytical skills and strong sense of urgency.

PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the associate is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The associate frequently is required to stand or walk. The associate is occasionally required to reach with hands and arms. The associate must occasionally lift and/or move 10 pounds. Specific vision abilities required by this position include close vision, and distance vision. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS
• Travel between Republic Banking facilities may be required including occasional out of town travel.
• Flexible work schedule may include some evenings, weekends and/or overtime.
• Stay abreast of new developments, best practices, and statutory and regulatory changes.

**The above is intended to describe the general content of and requirements for the performance of this position. It is not construed as an exhaustive statement of duties, responsibilities, or requirements.