Loan Operations Team 1 Lead

GENERAL FUNCTION: Relies on instructions and pre-established guidelines to provide quality customer service to borrowers while performing administrative functions and team management related to the servicing of a diverse loan portfolio. Knowledge and experience in servicing commercial real estate, construction, C&I, leasing, and consumer lending will be imperative.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1.) Advance funds for closings and draws.

2.) Process loan payments and reversals/corrections, including requests for online dollar payments and transfers.

3.) Process loan payoffs and paid files according to the established checklist, including the preparation and evaluation of collateral releases.

4.) Prepare payoff letters.

5.) Process and prepare participant and/or investor remittances as needed.

6.) Research and prepare duplicate release requests.

7.) Track and process unit/lot paydown letters, paydowns, and releases in connection with construction loans.

8.) Assist internal and external customers with inquiries.

9.) Access, review, and process reports, checklists, and procedures assigned in connection with the above responsibilities.

10.) Other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

1.) Monitor and manage the team’s performance as it pertains to adherence to established policies, procedures, and deadlines.

2.) Recommend new or updated policies and procedures to management.

3.) Provide guidance and training to team members.

4.) Communicate the needs of the team to management.

5.) Conduct periodic team meetings, as needed.

6.) Perform required review and/or approval of any department work as required

7.) Provide support to team members and all bank coworkers involved in more complex servicing processes and issues, including, but not limited to, performing calculations, providing analysis, and proposing resolutions.

8.) Assist in identifying, developing, and promoting efficient processes and procedures.

EXPECTATIONS:

Relies on experience and judgment to plan and accomplish goals.

Provide support for other members of the department as needed including special projects as assigned.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High School diploma or its equivalent.

• 5 years loan servicing experience, including both consumer/residential and commercial loans

• Familiar with a variety of lending and general banking concepts, practices, procedures and regulations.

• Proficient knowledge of Microsoft suite of products (Excel, Word, Outlook, etc.).

• Strong verbal and written communication skills.

• High level of accuracy and attention to detail

• Ability to prioritize and manage multiple tasks.

• Excellent customer service skills.

• Ability to work and think independently.

• Experience with FIS IBS Insight core system is preferred

WHAT WE OFFER

As part of our commitment to your physical, emotional, and financial wellbeing, we proudly provide a comprehensive benefits package, which includes:

• A competitive salary range estimated at $70,000 - $85,000 for this position. (Final compensation may vary based on experience, skills, and qualifications)
• Generous Paid time Off (PTO) to help you rest, recharge, and take care of what matters most
• Health, dental, and vision insurance with tax-advantaged FSA and HSA account options
• Retirement benefits including 401k plan with discretionary matching contributions.
• Childcare assistance program to support working parents and their eligible dependents
• Parental Leave for both primary and secondary caregivers
• Short-term and long-term disability coverage for long-term income security
• Basic Life and AD&D insurance with elective additional coverage for you, your spouse, or children
• Mental health & wellness benefits including bank-paid Headspace meditation app subscription and access to our Employee Assistance Program

ADDITIONAL RESPONSIBILITIES:

Every employee of Republic Bank is responsible for knowing and practicing Bank Secrecy Laws (AML/CIP/SAR/CTR/OFAC), the USA Patriot Act, and other related regulations as they relate to their specific job function. Training will be provided during your Introductory Period and annually thereafter. If you need additional training, you are responsible for contacting your immediate supervisor.

We look forward to working with you and to the contributions you will make to Republic Bank of Chicago, as well as the opportunity to provide you with professional growth. However, we recognize that you retain the option, as does Republic Bank of Chicago, of ending your employment with us at any time, with or without notice and with or without cause. As such, your employment with Republic Bank of Chicago is at-will and neither this job description nor any other oral or written representations may be considered a contract for any specific period of time.

Salary : $34 - $41