What are the responsibilities and job description for the Patient Services Representative position at Repsher Physical Therapy?
Patient Services Representative
About Repsher Physical Therapy
Repsher Physical Therapy has proudly served the Capital Region since 1980. With over 500 five-star Google reviews, we are known for expert therapists, compassionate care, and a supportive team environment.
Position Overview
We are seeking an energetic, empathetic, and organized Patient Services Representative to join our front office team.
This position plays an important role in the day-to-day operation of our practice and in providing an excellent experience for our patients from the moment they walk through the door.
Key Responsibilities
- Greet and assist patients with intake forms and paperwork
- Answer incoming phone calls and assist patients with questions
- Schedule and manage patient appointments
- Help coordinate patient flow throughout the office
- Collect co-pays and other patient payments
- Verify insurance benefits and patient information
- Maintain accurate patient and EMR records
- Maintain patient confidentiality and uphold HIPAA requirements
- Communicate with physical therapists and other staff regarding patient and office needs
- Assist with general front-office and administrative responsibilities
- Support occasional marketing and other office-related projects
Work Schedule
This is a full-time, in-person position.
Monday & Wednesday Tuesday & Thursday Friday – Alternating Schedule
10:00 AM – 6:30 PM 6:30 AM – 3:00 PM 6:30 AM – 3:00 PM / 8:30 AM – 5:00 PM
Qualifications
We are looking for someone who is:
- Highly organized and dependable
- Self-directed and able to take initiative
- Team-oriented and willing to assist where needed
- An effective written and verbal communicator
- Comfortable working with computers and electronic medical records
- Empathetic, personable, and patient-focused
- Comfortable working in a busy healthcare environment
Prior healthcare or medical office experience is a plus.
Compensation
$40,000 – $50,000 per year
Salary will be determined based on experience and qualifications.
Benefits
- Health Insurance: 87% employer coverage
- Paid Time Off: 4 weeks
- Paid Holidays: Approximately 8–11 holidays per year
- Retirement Plan: 3% employer match after 2 years of employment
- Maternity/Paternity Benefits
- Performance Bonuses
We look forward to learning more about you.
Salary : $40,000 - $52,000