What are the responsibilities and job description for the Engagement Manager position at Reply?
Sagepath Reply is a full-service digital marketing and technology company driven by purpose and fueled by passion to make a difference in how humans interact with technology in a more effective and efficient way. Our clients consist of Fortune 1000 companies across several industries, and we help guide them through digital transformation with the belief that even the smallest detail can make a big difference in making a connection with users and driving conversion and ROI. Our services include digital marketing, user experience, creative, development, and optimization with high-level partnerships with Optimizely and Kentico.
As an Engagement Manager, you will be responsible for leading the day-to-day project management and account management for our clients, ensuring projects are delivered successfully and meet client goals and end-user needs. You will build trusted client relationships, manage project scope, timelines, budgets, teams, and deliverables, and serve as a key point of contact throughout the engagement. You will work closely with Directors and Business Unit leads to support overall account strategy, identify opportunities to add value, and contribute to long-term client growth, with opportunities to take on greater strategic responsibility as you develop. You should have a strong digital background, excellent project management skills, and a consultative, collaborative approach to problem-solving.
\nServe as a primary day-to-day client contact, building strong relationships, providing project-level guidance, and partnering with Directors and Business Unit leads on broader account strategy and client needs.
Effectively manage full project lifecycles, creating and maintaining detailed project plans and status reports in accordance with Sagepath’s SDLC process. Clearly communicate scope, tasks, milestones, timelines, status, risks, dependencies, and resource needs.
Support account and project financial management, including tracking budgets, forecasting, resource utilization, and identifying potential risks or variances.
Lead SCRUM ceremonies including backlog refinement, standup, sprint planning, and retrospectives.
Coordinate cross-functional delivery teams across UX, design, analytics, marketing, QA, and development to ensure alignment, manage dependencies, and deliver against SOW commitments.
Maintain client documentation and knowledge repositories (e.g., SharePoint, account artifacts, project history).
About Reply
Reply specializes in the design and implementation of solutions based on new communication channels and digital media. Reply is a network of highly specialized companies supporting global industrial groups operating in the telecom and media, industry and services, banking, insurance and public administration sectors in the definition and development of business models enabled for the new paradigms of AI, cloud computing, digital media and the Internet of Things. Reply services include Consulting, System Integration and Digital Services.
Reply is an equal opportunity employer. We are committed to provide equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you need assistance and reasonable accommodation due to a disability during the application or the recruiting process, email us at jobusa@reply.com. Visit our website at www.reply.com to learn more about our open roles.