What are the responsibilities and job description for the Senior Sales Operations Manager position at repeatmd?
Our Story:
Unlocking the Ageless Revolution for Patients and Practices:
With 2 million users, over $2 billion generated revenue, and ranking among the Top 200 apps globally, RepeatMD is leading the charge as we expand into new verticals.
Today, as a B2B SaaS company in the Aesthetics and Wellness Industry, we proudly serve 4000 practices across all 50 states and Canada.
We are looking for those who are passionate to join our mission!
The Role — Senior Sales Operations Manager
You will build a scalable, data-driven sales engine. Your focus is operating cadence, forecasting accuracy, funnel hygiene, and AI/BI-powered insights that improve productivity across SMB and Enterprise motions. You will turn data into clear recommendations for leadership, partner with BizTech to ship scalable processes, and pilot automation that removes manual work from outbound and data ops.
If you move fast, think in systems, and love owning outcomes, you will thrive here.
What You’ll Do
• Own the sales operating rhythm: weekly forecast, pipeline reviews, monthly and quarterly business reviews
• Define and enforce stage definitions, rules of engagement, and data standards
• Improve data foundations: enrichment, match and dedupe, SLAs, list governance so reps work clean queues with full ICP fields
• Maintain ICP, TAM, and whitespace; publish coverage and penetration by segment and territory
• Deliver channel attribution with cost, volume, conversion, and payback; share weekly trend call-outs
• Automate outbound data ops: list builds, validation, routing, alerts, rep-assist signals
• Reconcile bottom-up and top-down forecasts; instrument early-warning indicators and flag risks early
• Lead the AI and automation charter: identify, pilot, and scale agentic workflows across enrichment, targeting, messaging assistance, and follow-up
• Translate business needs into requirements; run UAT with BizTech; align with Marketing, Finance, and CX on handoffs and definitions
• Build executive-ready dashboards and narrative readouts that drive decisions
What Success Looks Like
• Forecast error improves quarter over quarter
• Stage hygiene and conversion increase by segment
• Manual hours removed across targeted workflows; SDR lead-scrub time reduced by 50%
• Core ICP fields ≥ 90% enriched; duplicate rate ≤ 2%
• Reply and meeting rates up, cycle time down, cost per meeting down
• Weekly channel dashboards adopted by GTM leaders with variance within target
What You Bring
• 5 years in Sales Operations at a high-growth B2B SaaS company
• Proven ownership of forecasting, pipeline governance, and performance modeling
• Track record of process improvement and automation with measurable impact
• Experience supporting SMB and Enterprise motions
• Executive-ready communication and strong cross-functional influence
Tools and Skills
• Salesforce fluency: requirements, data model, reporting, UAT, best practices
• AI and automation: hands-on with agents and workflow orchestration; measures ROI and scales wins
• Data and BI: Tableau or Metabase; comfort with SQL and basic statistical methods
• Sales stack: Salesforce, Salesloft, Gong, Chili Piper, HubSpot with knowledge of HubSpot to Salesforce data flow
Key Deliverables
• Weekly: forecast and pipeline review, channel attribution dashboard with trend notes, SDR queue health
• Monthly: manager scorecards on attainment, coverage, velocity, risks and next actions; TAM coverage and outbound target refresh
• Quarterly: business review, whitespace analysis with territory and coverage recommendations, attribution model and assumption review
What We Offer
• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Parental leave: 12 weeks maternity and 4 weeks paternity
• Annual performance reviews, training and development programs
• Hybrid work model
Equal Opportunity
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
RepeatMD is an Equal Opportunity Employer. We highly value diversity of thought and experience at our company and encourage people of all backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.