Front desk agent for Wellness Spa

REŌ CRYO HUB

Front Desk & Wellness Agent

Location: Dupont Circle, Washington, DC | Type: Part-Time

About REŌ CRYO HUB

REŌ CRYO HUB is a directed, performance and longevity wellness spa in the heart of Dupont Circle. We specialize in bio-optimization and recovery services including cryotherapy, red light therapy, lymphatic compression, and advanced wellness modalities. Our clientele are high-performing professionals who expect a seamless, premium experience from arrival to departure.

Position Overview

The Front Desk & Wellness Agent serves as the primary point of contact for REŌ CRYO HUB guests while also delivering hands-on wellness services. This role blends hospitality, equipment operation, and facility care to ensure every client receives a consistent, high-quality experience. Full training is provided on all machines and service protocols prior to independent operation.

Key Responsibilities

Customer Service & Client Flow

• Greet clients warmly and professionally upon arrival
• Check clients in and out efficiently using scheduling and POS software
• Confirm appointments, process payments, and manage membership accounts
• Answer questions about services, pricing, contraindications, and membership options
• Educate new clients on available services and recommend appropriate modalities
• Upsell service packages, add-ons, and retail products to support revenue targets
• Handle client concerns with professionalism and escalate to management when appropriate

Wellness Equipment Operation (Full Training Provided)

• Cryotherapy: Operate whole-body and localized cryotherapy equipment; conduct pre-session screenings; guide clients through sessions safely
• Lymphatic Compression: Set up and operate compression therapy devices; educate clients on session benefits and duration; monitor client comfort throughout
• Red Light Therapy: Operate red light/photobiomodulation panels; position clients correctly; manage session timing per protocol
• Complete client intake forms and contraindication reviews before each session
• Accurately document all sessions in client records

Post-Session Sanitation & Room Turnover

• Thoroughly clean and sanitize all equipment, surfaces, and treatment areas after each session
• Restock supplies and prepare rooms for the next client within designated turnaround time
• Maintain a spotless, spa-level environment throughout the facility at all times

Laundry & Linen Management

• Wash, dry, and fold client-use supplies including towels, robes, and gowns
• Maintain adequate par levels of clean linens throughout the shift
• Inspect linens for wear and flag replacements as needed
• Store all supplies neatly and in designated areas

Administrative & Facility Support

• Open and/or close the facility per standard operating procedures
• Monitor and report supply inventory needs to management
• Support team members during high-volume periods
• Participate in all staff meetings and ongoing training sessions

Qualifications

Required

• High school diploma or equivalent
• 1 year of customer service, hospitality, front desk, or spa experience
• Professional appearance and demeanor consistent with a luxury wellness brand
• Strong organizational skills and attention to detail
• Ability to stand for extended periods and work in varying temperature environments
• Comfortable operating wellness technology and learning new equipment quickly
• Reliable, punctual, and a strong team player
• CPR/First Aid certification (or willingness to obtain within 30 days of hire)

Preferred

• Experience in a wellness spa, medical spa, fitness, or recovery environment
• Familiarity with cryotherapy, compression therapy, or red-light therapy
• Experience with scheduling or POS software (Mindbody, Jane App, Square, etc.)

What We Offer

• Competitive hourly rate
• Complimentary access to all REŌ CRYO HUB services
• Paid training on all equipment and wellness protocols
• Opportunities for advancement within a growing medically directed brand
• Supportive, high-energy team environment

Work Environment

Fast-paced wellness spa environment requiring physical stamina, attention to sanitation standards, and the ability to multitask across front desk and service delivery responsibilities. Exposure to cold temperatures during cryotherapy sessions. All safety equipment and protocols provided.

REŌ CRYO HUB is an equal opportunity employer committed to building a diverse and inclusive team.

To Apply: Submit your resume and a brief statement of interest