What are the responsibilities and job description for the Network Operations Assistant position at Renw Capital?
Job Title: Network Operations Assistant
Job Overview
The Network Operations Assistant is responsible for supporting the daily operation and monitoring of the company's network infrastructure, ensuring a stable, secure, and highly available network environment. This role primarily assists network engineers and the IT team in network maintenance, troubleshooting, performance monitoring, and basic configuration management, playing a crucial support role in ensuring business continuity.
Core Responsibilities
1. Network Monitoring and Routine Maintenance
Real-time monitoring of internal and external network operation status
Tracking key indicators such as bandwidth, latency, and packet loss rate using monitoring tools
Identifying abnormal traffic and reporting it promptly
Assisting in maintaining the NOC (Network Operations Center) on-call system
2. Fault Response and Support
Assisting in troubleshooting network connectivity issues (LAN/WAN/VPN)
Recording and categorizing network fault events
Assisting in executing troubleshooting procedures and emergency response mechanisms
Collaborating with the IT support team to resolve user network issues
3. Network Device Management
Assisting in managing network devices such as routers, switches, and firewalls
Supporting basic device configuration (such as VLANs, ACLs, etc.)
Tracking device firmware updates and maintenance plans
Maintaining the device asset inventory
4. Documentation and Process Maintenance
Recording network topology and change logs
Updated operation and maintenance manuals and SOP processes
Maintaining the fault handling knowledge base
Assisting in writing network operation reports
5. Security and Compliance Support
Assist in monitoring abnormal access and potential security incidents
Support the enforcement of network security policies (such as access control, VPN policies)
Assist in log auditing and compliance report preparation
Cooperate with the security team to conduct basic vulnerability investigations
6. Cross-departmental Collaboration
Support DevOps, IT Support, and Security teams
Assist in the deployment of new office or data center networks
Participate in infrastructure upgrade projects
Support vendor communication and ticket follow-up
Job Requirements Basic Requirements
Computer Science, Network Engineering, or related majors preferred
1–3 years of network operations or IT support experience (recent graduates may have this requirement relaxed)
Understanding TCP/IP protocol basics
Familiar with common network devices and architectures
Technical Skills
Familiar with basic network protocols:
TCP/IP, DNS, DHCP, HTTP/HTTPS
Understanding basic network device configuration:
Cisco / Juniper / Huawei (any one)
Familiar with VPN technologies (IPSec / SSL) VPN
Basic Linux or Windows server network troubleshooting skills
Familiarity with common monitoring tools (such as Zabbix, Nagios, Prometheus) preferred
Bonus points
Network certifications:
CCNA / Network , etc.
Cloud networking experience (AWS / GCP / Azure)
Familiarity with zero-trust networks or SASE architecture
Experience in the exchange or financial industry
Soft skills
Strong problem-solving skills
Detail-oriented, patient, and responsible
Able to work shifts or on-call schedules
Excellent communication skills and teamwork spirit
Stable execution under high pressure
Career development path
Network Operations Assistant can develop into:
Network Engineer
NOC Engineer
Cloud Network Engineer
Infrastructure Engineer
DevOps / SRE