What are the responsibilities and job description for the National Call Center Director position at Renuity?
Overview
Renuity is seeking a National Call Center Director to join our team! The Natiaon Call Center Director will ensure the overall direction, coordination and productivity of our Contact Center operations and continue to drive the delivery of legendary customer service through all platforms. This position provides the opportunity for a leader to showcase their coaching skills, drive process improvements and motivate others to meet the challenges of an extremely customer focused, team spirited and metrics driven environment.
Come work for the fastest growing home improvement company in the US!
What We Offer:
- Competitive yearly income with an all in package bewteen $180-$220K per year
- Yearly bonus eligibility
- Full benefits package including health, vision, dental and 401k match up to 6%!
- PTO and holidays
- Additional corporate Perks
- Career Advancement
- Work with a team of talented, professional, and fun individuals who enjoy what they do
- Work for one of the top home improvement companies in the US!
What You Will Do:
- Growing and maintaining a pipeline of qualified prospects using a variety of marketing strategies including, but not limited to: creating campaigns with a strong call to action, converting site traffic and landing pages, creating engaging lead generation content, outbound calling of warm and cold leads, email campaigns, direct mail, event marketing, television and radio.
- Optimize our lead nurturing processes through email, direct mail, content, outbound calls and social channels.
- Build and manage paid marketing campaigns across major platforms (Google, Facebook, Instagram, YouTube, Etc.)
- Meeting marketing financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances and initiating corrective actions.
- Identifying marketing opportunities by identifying consumer requirements, defining market, forecasting projected business and establishing targeted market share.
- Ongoing coaching and development of all direct and indirect reports
What You Will Bring:
- Proven customer sales and service leadership effectiveness
- Extensive experience with Contact Center operations, including coaching and training
- Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
- Strong mentoring and relationship building skills
- Demonstrated project and budget management skills
- Strong business acumen with a broad understanding of fundamental business principles
- Analytical problem-solving skills with an impeccable attention to detail
- Ability to help set overall strategy and drive process improvement
- Excellent oral and written communication skills
- Strong interpersonal skills and effective working relationships with all stakeholders, both internal and external
Renuity, LLC provides the following inclusive hiring information: We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.