Customer Support Specialist

About RentSpree

RentSpree is the nation's leading home rental software. Our award-winning product suite simplifies the entire rental journey—from applications and screening to payments and lease management. Our mission is to bring transparency, efficiency, and trust to agents, landlords, and renters alike.

With over 4 million users, partnerships with 300 leading real estate companies and MLS platforms, and nine years of consistent growth, RentSpree is at the forefront of proptech innovation. Our award-winning solutions deliver automation and real-time insights that make renting faster, easier, and more secure for our customers.

RentSpree is a proud Forbes' Best Startup Employer and we were also ranked one of BuiltIn Seattle's Best Places to Work. As one of the fastest-growing property tech startups in the U.S., we're looking for talented problem-solvers to contribute meaningful impact as we scale.

Customer Support Specialist - Seattle, WA (hybrid)

RentSpree is seeking a Customer Support Specialist to join our team and deliver world-class customer and technical support. In this role, you will be the face of RentSpree—providing vital assistance and guidance to agents, landlords, and renters. We are seeking a candidate with strong communication skills, particularly in phone support, who thrives in a fast-paced, dynamic environment and has the technical aptitude to assist with basic IT operations.

This is a full-time, hybrid position that requires 2-3 days in office.

What You'll Do

• Be logged in and available on Aircall from the start of your shift until the end of your shift to handle inbound calls from users
• Provide Tier 1 support to agents, landlords, and renters via phone—troubleshooting and resolving simple to complex system-related issues with proactive solutions and exceptional service
• Track issues through HubSpot (CRM) and ensure prompt resolution; escalate higher-tier issues to the appropriate team or support lead when necessary
• Work on projects aligned with OKRs (Objectives and Key Results), focusing on continuous improvement and growth initiatives for both the company and your role
• Participate in quality testing scenarios and consistently offer feedback to improve the user experience
• Share ideas and collaborate cross-functionally to improve support workflows and the overall customer experience
• Manage IT lifecycle for team members — hardware provisioning (Mac/PC), account configuration, device management, troubleshooting, and process documentation — from Day 1 onboarding through offboarding.

Skills You Bring (Required)

• 2 years of experience in customer-facing support, with an emphasis on phone-based support
• Strong written and verbal communication skills; ability to remain calm and professional in all circumstances
• Experience triaging and troubleshooting issues with users and providing clear, concise solutions
• Familiar with PC and Mac operating systems and mobile devices
• Ability to set priorities, problem-solve, multitask, and work independently in a dynamic startup environment
• This role requires 2-3 days at our downtown Seattle office.

Skills You Bring (Desired)

• Bachelor's degree or equivalent work experience
• Previous experience in a SaaS (Software as a Service) support environment
• Experience using CRM systems (HubSpot, Salesforce, or Zendesk) to track support tickets and user interactions
• Experience using JIRA
• Familiarity with OKRs and experience contributing to growth-oriented projects or initiatives
• Experience in product testing and providing feedback on software updates & releases

Qualities You Practice

These encompass our guiding principles and startup culture competencies:

• Take full ownership and accountability: Drives projects from idea to execution, with pride, urgency, and a “do what it takes” mentality.
• Collaborate with clarity, candor, and respect: Communicate openly and courageously, offer and receive feedback well, and build trust through transparency and reliable partnership.
• Strive for excellence while staying humble: Driven with a bias for action, hold a high bar, think critically, and continuously look to improve.
• Bring a versatile, proactive mindset: Adapt to evolving needs, anticipate challenges, take initiative, be resourceful, and embrace opportunities to achieve high quality results.
• Innovate and learn fast: Experiment, learn from failure, and seek opportunities to introduce new methods or diverse ways of achieving results.
• Engage in healthy debate and commit as a team: Contribute ideas, challenge constructively, and align quickly for decisive action.
• Understand and properly utilize AI: Equip yourself to use AI in your daily workflow, boosting productivity, accelerating RentSpree’s growth, and building future-ready career skills in a world where AI literacy is essential.

Why Join Us? Our Award-Winning Benefits & Culture

• Compensation: $31.25 per hour
• Equity Options: Share in the value we’re creating - your work makes a real impact.
• Team-First Culture: Join a group of talented, supportive teammates who inspire each other to do their best work and celebrate every win.
• Learning & Development: Ongoing support for your growth through resources, coaching, and career development opportunities.
• Health Coverage: Comprehensive employee and dependent medical, dental, and vision insurance, as well as HSA/FSA options. Plus, enjoy additional health perks like access to Headspace Care , gym membership discounts, and much more — because your well-being matters, inside and out.
• Plan for your future: Life, disability, and Simple IRA retirement plan with company match to support your future.
• Flexible Vacation Policy: We trust you to take the time you need to rest and recharge.
• Holidays: Enjoy 12 holidays throughout the year, as a part of our commitment to honoring culture, history, and time to recharge.
• Events & Recognition Programs: Time to connect, celebrate, share ideas, and enjoy weekly meals together, in-person and remotely.
• Business Expense Allowance & Internet Reimbursement: Get the tools and support you need to do your best work.
• Parental Leave & Fertility Support: Inclusive benefits to support you and your family, wherever you are in life.
• Tax and legal benefits: Group legal benefits and tax support with RocketLawyer.

Ready to Build Something Big?

We're a team of talented, kind, and supportive people who take ownership, move with urgency, and strive for excellence. If you're ready to roll up your sleeves and take on exciting challenges, we'd love to hear from you, even if you don't meet every requirement!

EEO Statement

RentSpree is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. RentSpree makes hiring decisions based solely on qualifications, merit, and business needs at the time.