WorkFirst Services Specialist

Renton Technical College is seeking a WorkFirst Services Specialist. The WorkFirst Services Specialist is part of the Workforce Education and Grants team and will be responsible for administering day-to-day activities for the WorkFirst student population and managing WorkFirst Work Study. This position requires a dependable, self-motivated individual who is a strong multi-tasker, highly organized, and communicates professionally with students and co-workers. This position focuses on ensuring student satisfaction, providing leadership, delivering exceptional customer service, and building strong relationships. 

• Support the college's mission by creating a learning and work environment of mutual respect and fairness, while encouraging creative and critical thinking.
• Act as the primary intake specialist answering phones, responding to inquiries, and assisting students. Manage the day-to-day operations of the Workforce office including scheduling, reception office activities, enter purchase orders, maintain program files, and administrative office duties. 
• Maintain, allocate, and track the WF loaner laptop program and ensure signed contracts are in place prior to distribution.
• Collaborate with Workforce team members, faculty, student services and administrators in delivery of comprehensive services to Workforce students.
• Develop job opportunities by building effective relationships with campus departments, faculty, and staff to identify employment opportunities and to promote the college's qualified students.
• Develop and maintain the WorkFirst online job search portal for students.
• Assist students with all aspects of the employment process including interviewing skills, networking, resume writing, and job search techniques.
• Maintain currency of WorkFirst federal and state rules and regulations.
• Monitor and track WorkFirst program budget expenses by coordinating with the Financial Aid Office and General Ledger Accountant. Reconcile funds on a monthly, quarterly, and annual basis.
• Document WorkFirst Work Study awards for students in collaboration with relevant program staff and the financial aid office in line with student quarterly budget.
• Provide direction and assistance to students in outlining effective steps toward achieving their career goals as it relates to work study, internships, workshops, and job search efforts. 
• Prepare and distribute work study application packets; collect all necessary paperwork.
• Set up and maintain all student files, tracking, and notifications to students with missing information. Enter confidential student data electronically. Develop new forms as needed. 
• Track and prepare confidential documents for destruction as directed.
• Participate in RTC, WorkFirst, and Workforce Team meetings.
• Communicate professionally and effectively, both orally and in writing, with college employees, departments, students, and outside agencies. 
• Maintain regular attendance and punctuality. 
• Perform other related tasks as assigned.

• Experience working with individuals from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical, and learning abilities, and a commitment to an inclusive and equitable working/learning environment.
• Two years of experience demonstrating your ability to implement projects in complex systems and understand and comply with government or organizational policies and regulations, 
• High school graduate or equivalent.
• Strong customer service skills, including experience working with individuals whose first language is not English. 
• Ability to maintain confidentiality, think critically, and exercise independent judgment required. 
• Proficient computer skills and knowledge of electronic database systems and Microsoft Office, specifically experience creating and editing documents, spreadsheets, and presentations. Previous success learning new computer software programs/platforms required. 
• Demonstrated ability to promote universal design and accessibility. Proficiency in (or ability to learn within 6 months of hire) the production of accessible content, whether print or electronic. 
• Effective leadership and interpersonal skills with the ability to work effectively as part of a team. 
• Effective verbal and written communication skills. 
• Ability to develop productive working relationships with college faculty and staff. 
• Demonstrated attention to detail and previous experience maintaining accurate records, managing multiple tasks, and planning or organizing work to meet changing priorities and deadlines. 
• Ability to represent the college in a positive and professional manner, while using tact, discretion, and courtesy. 
• Ability to speak a regionally top spoken language other than English is preferred (Spanish, Vietnamese, Russian, Somali, Chinese). 

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position, contact recruiting@rtc.edu.

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EEO STATEMENT: Renton Technical College provides equal opportunity in education and employment and does not discriminate on the basis of race, color national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veterans or military status, or use of a trained guide dog or service animal, as required by Title VI of the Civil Rights Act of 1964, Title VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Sections 504 and 508 of the Rehabilitation Act of 1973, the Americans with Disabilities Act and ADA Amendment Act, the Age Discrimination Act of 1975, the Violence Against Women Re-authorization Act and Washington State Law Against Discrimination, Chapter 49.60 RCW and their implementing regulations. The following college official has been designated to handle inquiries regarding the nondiscrimination policies: Title IX / EEO Coordinator, Vice President of Human Resources 3000 NE 4th Street Renton, WA 98056 (425)235-7873,titleix@rtc.edu.     

Jeanne Clery statement: Notice of Availability of Annual Security and Fire Safety Report: In compliance with Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act of 1998, and as a part of the College's commitment to safety and security on campus, Renton Technical College reports the mandate information about current campus policies concerning safety and security issues, the required statistics, and other related information for the past three (3) calendar years. Renton Technical College's Annual Safety and Fire Report is available online at: https://rtc.edu/about-rtc/campus-resources/campus-security/annual-security-report.php. For information on how to access the RTC Daily Crime Log follow this link:https://rtc.edu/about-rtc/campus-resources/campus-security/daily-crime-log.php

We acknowledge that RTC sits uninvited on the ancestral land of the Puget Salish people, including the Duwamish, Suquamish, Snoqualmie, Tulalip, and Muckleshoot Nations.  We are grateful to the original inhabitants of this land, upon which we gather and dialogue. We also acknowledge our increasingly virtual world, in which RTC’s work is done across multiple indigenous lands, in some cases, away from Puget Salish territories. We thank the original caretakers of our local lands and waters, who are still here.      

Beyond acknowledgment, we each have an obligation to learn about and support our local tribes. Find out how on our resources page, which includes scholarships for Indigenous students. 

Salary : $53,099 - $65,908