Director of Property Management

Summary

The Director of Property Management provides strategic leadership and oversight of all property management operations across the organization. This role is responsible for developing, training, and leading the property management team while ensuring operational consistency and high service standards across all markets. The Director partners with executive leadership to develop and implement strategies that maximize property value, occupancy, tenant satisfaction, and financial performance. This position also drives operational excellence by implementing best practices and leading change management initiatives that support the organization’s growth objectives.

Essential Duties And Responsibilities

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities, as management may deem necessary from time to time.

• Provide strategic leadership and direction for property management operations to support organizational goals and operational efficiency.
• Partner with executive leadership to develop and monitor market budgets, expenses, and key performance indicators (KPIs), ensuring optimal performance across markets and teams.
• Analyze performance data and implement action plans to address operational issues or underperformance.
• Collaborate with the Corporate Training Manager to develop and deliver training programs that promote consistency, operational excellence, and best practices across the organization.
• Define and communicate clear roles and responsibilities for property management and field operations staff.
• Lead the recruitment, hiring, onboarding, training, and ongoing coaching of Property Managers and other field team members.
• Develop, implement, and maintain policies, procedures, and operational best practices, ensuring compliance across all markets.
• Serve as an escalation point for complex operational, tenant, or property-related issues.
• Ensure consistent processes and standards across all markets, including the implementation of new operational initiatives and best practices.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum of 7–10 years of progressive experience in property management, with at least 3–5 years in a leadership or multi-site management role.
• Proven experience overseeing multiple properties or markets, including operational oversight, budgeting, and financial performance.
• Strong leadership and team development skills with the ability to recruit, train, coach, and manage high-performing property management teams.
• Demonstrated experience developing and implementing operational policies, procedures, and best practices.
• Strong financial acumen, including experience managing budgets, forecasting expenses, and analyzing key performance indicators (KPIs).
• Knowledge of property management systems and technology platforms used to support operations and reporting.
• Thorough understanding of property management regulations, fair housing laws, and industry best practices.
• Excellent communication, problem-solving, and organizational skills with the ability to manage multiple priorities across markets.
  
  

Education And Experience

Bachelor’s degree in Business Administration, Real Estate, Property Management, Finance or a related field required; Master’s degree preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear and sit at a desk working on a computer for multiple hours a day. The employee frequently is required to stand for multiple hours a day, climb flights of stairs and drive a vehicle when out in the field. The employee is occasionally required to walk; use hands to handle, or touch objects, tools, or controls when out in the field. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT

Employees work on-site in an office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job in the field, the employee is occasionally exposed to fumes, airborne particles and may be out working in inclement weather. The noise level in the office work environment is usually quiet but can be moderate to loud in the field.