Account Representatives/credit manager

Company Description

Founded in 1996, Rent A Wheel/Rent A Tire started with one store in California. Since its modest beginning, the company has become the largest rent-to-own custom wheel and tire retailer in the nation with over 136 locations across 17 states. The company is also the 7th largest independently owned tire dealer in the country.

Rent A Wheel/Rent A Tire was founded on the principle of providing the highest quality product and service at the lowest price. We combined this mission with the offer of our 90 Days Same As Cash and rent-to-own flexible buying options. Many customers buy our products and services at retail to take advantage of our low prices using our 90 Days Same As Cash program to pay over 90 days. However, many customers like the flexibility of our 12-month, rent-to-own program. This “no obligation to buy” agreement gives customers the opportunity to try the wheels and tires and return them for any reason, where customers can pay off any time before the 12 month period and receive 50% off the remaining agreement value. Your wheels, your way!

Job Description

Responsible for telephone and field collections to ensure rental accounts are
current, controlling and managing daily credit activities including in-home collections, skip tracing to locate
customers and merchandise, recovery of merchandise and processing legal accounts when necessary.
Follow all State and Federal collection laws.
 Organize and carry out all activities in the collection department.
 Meet or exceed company collection guidelines.
 Perform rental order verifications as requested by management.
 Team with store sales staff on initial rental decisions.
 Receive payments and post amount paid to customer’s account.
 Communicate with customers with past due accounts via telephone or written communication.
 Visit past due customers in-home as necessary to collect payment or recover merchandise.
 Follow company’s plan for record keeping on all correspondence with customers and status of collection
efforts.
 Establish and maintain relationships with area lienholders and law enforcement agencies.
 Negotiate return of store merchandise with lienholders.
 Perform skip traces as required.
 Advise management on merchandise recovery and prosecution decisions.
 Prepare, request and track prosecution against customers and lienholders.
 Maintain vehicle mileage logs.
 Protect company assets and maintain company confidentiality.
 Maintain the highest level of compliance with all company policies, and procedures.
 Ability to work with minimum supervision.
 Ability to work Saturdays and split days off until 7 p.m. or later



 

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Additional Information

All your information will be kept confidential according to EEO guidelines.