What are the responsibilities and job description for the Electronics Service Technician position at Rent-2-Own?
Electronics Service Technician
Job Description / Responsibilities:
The Electronics/General Service Technician will be expected to work well in a team environment. S/he will work closely with other Managers and peers throughout the Rent-2-Own workplace. The Service Technician will work with and in making decisions about technical and systems development within the organization as well as assisting in repairs to computers and the network. As a key technical resource for Rent-2-Own, the incumbent will exercise a high degree of support for the Department Manager in setting the direction for technical developments and overseeing implementation of projects for the organization.
In both the technical and administrative areas, this person must be able to deal with situations and problems where formal resources are not available or directly applicable.
The ideal candidate:
• Possess knowledge of cell phone repair, tablets, laptops, televisions, gaming, and other small electronics.
• In addition, candidates General IT knowledge, provide software support, and have the ability to conduct hardware repair combined with standard departmental and Company business needs.
• Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring service performance.
• Accurately document service issues and urgent follow up.
• Assist stores with related issues in a professional and timely manner.
• Support development and implementation of new computer projects and new hardware installations.
• General networking experience
• Satisfactory work record and attendance.
• High school graduate or equivalent.
• Willingness to work as a “Team Player"
• Prior PC Service and small electronics repair a Plus
• Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
• Ability to convey a positive and professional image to customers and employees.
• Strong verbal communication, problem solving skills, writing, organizational, computer, internet, and phone skills.
• Willingness to work within the policies, procedures, collections laws, and ethics established by the Company
• Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
• The ability to maintain and organize computer and paper files.
• Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as other company assets such as equipment and vehicles in a safe, responsible and sensible manner.
Benefits
• Medical, Dental and Life Insurance
• 401 k
• Vacations
• Holidays
• Personal Days
• Employee Discounts
• College Assistance
• Profit Sharing, and much more!
Company Overview
A family-owned business since 1985, Rent-2-Own, is one of the fastest growing and most successful operations in the RTO industry. We currently have 33 locations throughout southern OH and northern KY that serve well over 20,000 customers. Our Rent-2-Own family of over 300 employees is dedicated to providing superior service that our customers deserve and have come to expect. Our company's mission is a simple one, We Get Nice Folks Nice Stuff", and that all begins with hiring Nice People!