What are the responsibilities and job description for the Collections/Sales Manager position at Rent-2-Own?

CAREER OR JOB?

If you want a career, Rent-2-Own is the company for you!

We're a fast growing company and looking for the next ROCKSTAR... could it be you?

What kind of rockstar are we looking for? Someone who:

Here at Rent-2-Own, we don't just SAY we appreciate our employees, we put our money where our mouth is by offering:

Job Qualifications for Collections:

Satisfactory work record and attendance.
Willingness to work as a “Team Player”.
Prior Customer Service / Retail experience.
Valid State motor vehicle operator's license with evidence of safety and insurability within the guidelines of the insurer.
Ability to convey a positive and professional image to customers and employees.
Strong verbal communication, problem solving skills, writing, organizational, computer, internet, and phone skills.
Willingness to work within the policies, procedures, collections laws, and ethics established by the Company
Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
The ability to maintain and organize computer and paper files.
Must be dependable, reliable and mature enough to handle all types of monetary transactions, as well as other company assets such as equipment and vehicles in a safe, responsible and sensible manner.

Job Responsibilities for Collections:

- Customer Service

Understands how the Rental Agreement works and is able to communicate to the customer as it pertains to their account.
Maintains current knowledge of the account status of all assigned customer.
Is diligent in the development and training of customers to achieve “on time” payment habits.
Comfortable creating payment plans for customers to return to “on time” status
Requests help for customers who may need it.
Assists the customer with rental order forms and conducting proper order form verifications.
Communicates with the customer with respect and professionalism in all forms of communication

- Daily Activities

Consistently makes educated business and customer account decisions.
Understands and can perform within the established RENT-2-OWN collections system and procedures.
Delivers and picks-up products to and from the customer's home as needed in a safe and damage free manner.
Performs preventive maintenance on delivery vehicles to ensure top and safe operating conditions.
Safely operates the delivery vehicle following all laws, regulations and company procedures.
Cleans products that have been returned
Understands and utilizes pest preventative measures.
Maintains a safe, clean, organized work area.
Assists in maintaining the sales floor and back room, ensuring that product is safe, clean, and working properly.
Follows all Company policies and procedures for customer approval standards, completing agreements, receiving monies and helping the Store Manager control inventory.
Proper delivery & installation of rental merchandise.
Performs daily functions as outlined by the Account Manager Schedule
Receives product into the store by following the proper inventory receiving and transfer

Job Qualifications for Sales & Marketing:

Satisfactory work record and attendance.
Strong verbal communication, presentation, writing, organizational, computer, internet and phone skills.
Good communication and problem-solving skills.
Willingness to work as a “Team Player”.
Must be dependable, reliable and mature enough to handle all types of monetary transactions.
Willingness to work within the policies, procedures and ethics established by the company
Able to properly lift and repetitively maneuver all store products and equipment including but not limited to household furniture, appliances and electronics by using proper equipment and safe lifting techniques.
The ability to maintain and organize computer and paper files.

Job Responsibilities for Sales & Marketing:

- Customer Service

Pursues ongoing product information to understand how the product will benefit the customer.
Understands rental agreement terms and is able to clearly communicate with the customer.
Performs thorough on-boarding for customers.
Creates a positive experience for customers.
Applies proper down payments and is an advocate for on-time payment habits.
Assists the customers with rental order forms and conducts proper order form verifications.
Completes the company’s daily solicitation as a minimum standard.
Communicates with customers using the customer’s preferred means of communication.

- Sales Floor

Maintains the sales floor ensuring that product is clean, working properly, priced and accessorized correctly.
Is able to price individual products as well as combined (packaged) products under the direction of the Store Manager.
Maintains the customer counter area in a safe, clean, organized condition.
Cleans and repairs product as needed.
Ensures that store follows current Store Readiness Appearance guidelines

- Asset Control

Follows all Company policies and procedures for customer approval standards, recording sales, completing agreements, receiving monies and helping the Store Manager control inventory.
Maintains confidential customer and store information within company procedures.
The ability to maintain an accurate cash drawer as well as an accurate end of day bank deposit and documentation.
Receives product into the store by following the proper inventory receiving and transfer procedures.

Job Responsibilities:

Open to travel to nearby locations to assist when needed
Learn various roles and functions of Rent-2-Own
Assist with inventory control, merchandising, and store cleanliness
Create sales/marketing plans to generate sales
Establish plans for team and individual goals to be met
Develop new and professional relationships with customers and help them manage their accounts successfully
Maintain control during the collection process when customer's payments become late
Meet daily, weekly, and monthly collection goals
Provide outstanding customer service over the phone, at the counter, process customer payments, and handle customer complaints professionally
Hitting sales goals each week

FUN FACT: We promote within 99.9% of the time

Here at Rent 2 Own, we get Nice Folks Nice Stuff, and we are looking to add some Nice Folks to our teams!

We hire GREAT and I have a feeling that might be YOU!

Feel free to visit www.r2o.com/career for more information about our amazing company!

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Work Location: In person

Salary : $50,000 - $60,000

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