What are the responsibilities and job description for the Front Desk Coordinator position at Rensselaer County Probation Department?
Job Overview
We're looking for a Front Desk Coordinator to be the first point of contact for our Probation Department. In this role, you'll manage a high volume of phone calls and visitor inquiries, handle key administrative and financial tasks, and help maintain a safe, welcoming environment for the public. You'll work under the general supervision of the Probation Director and play a vital role in daily department operations.
Responsibilities
- Answer and direct incoming calls, responding to caller questions in line with department protocols and policies
- Greet all visitors, answer inquiries, and notify the appropriate department or employee of arriving visitors and clients
- Verify reporting ("sign in") probationers, reschedule appointments, and secure written releases as required
- Accept and reconcile restitution payments
- Monitor public and restricted areas via video camera
- Work with security staff to maintain electronic video equipment and files
- Problem-solve and troubleshoot visitor inquiries
- Operate a variety of office equipment, including multi-line phone systems, photocopiers, and calculators
- Maintains daily roster of staff attendance
- Perform other related duties as assigned
Experience
- Good knowledge of agency policies and procedures
- Ability to operate a personal computer
- Strong telephone skills and the ability to follow directions and work independently
- Strong interpersonal skills; courteous, respectful, and calm under pressure
- Experience and knowledge of customer service practices and telephone techniques
- Basic financial/mathematical skills and record-keeping ability
Minimum Qualifications
- High school diploma or high school equivalency diploma
- Three (3) years of experience in a fast-paced, high-volume clerical environment providing customer service
- Including at least one (1) year of experience in financial account recording and basic computer usage
Classification
Competitive
Join us to be part of a dynamic team where your proactive approach and friendly demeanor will help us serve our community with excellence!
Pay: From $47,055.00 per year
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $47,055