Supervisor of Patient Access

This position is responsible for leading daily operations by planning, designing, implementing, and maintaining management systems in all facets of patient access. Importantly, the supervisor will ensure that all regulatory and payor requirements are met to produce compliant registrations, billable/payable claims, and an overall optimized patient and family experience with Renown Health Revenue Cycle.

• Leads daily department operations to support complete, accurate, and timely billing—optimizing collectible and minimizing uncollectible accounts

• Oversees the financial clearance process and supervises the collection and posting of co-payments and patient balances for services rendered

• Participates in recruitment efforts for patient access staff, serves on hiring committees, and provides initial education and cross-training for new hires

• Assists in overseeing the education of patient access staff, including competency assessments, staff orientations, and ongoing education programs across all areas of responsibility

• Plays an active role in setting goals with management, communicates goals to employees, and evaluates patient access metrics to ensure that performance measures align with organizational goals

• Oversees collection and auditing of registration information to promote clean claims

• Continually evaluates departmental process flows and practices in order to seek opportunities for improvement; conveys feedback and suggestions to administration

• Serves as the point person for resolving patient concerns or complaints

• Works with other supervisors and the Manager of Patient Access to search out and implement efficiencies, economies, and best practices

• Ensures appropriate levels of understanding, awareness, and compliance with all applicable federal, state, and agency laws, regulations, guidelines, and professional standards

• Acts in accordance with Renown Health’s mission and values while serving as a role model by complying with all organizational policies regarding ethical business practices as well as all relevant local, state, and federal laws

• Drives optimized customer experience with Renown Health Revenue Cycle by demonstrating professionalism when interacting with team members, payers, patients, and families to ensure all are treated in accordance with We C.A.R.E. behavioral standards

• Performs other related or relevant duties as assigned.

This position does not provide patient care.

The foregoing description is not intended to be, and should not be construed as, an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Name

Description

Education:

Ability to read, write, speak, and understand English sufficiently to perform job duties safely and effectively. High school diploma or GED required. Bachelor’s degree in business, healthcare administration, or related field preferred.

Experience:

Previous supervisory or lead experience preferred. 2 years of experience in the healthcare setting required; patient access experience, financial counseling, or revenue cycle strongly preferred.

License(s):

None

Certification(s):

None

Computer / Typing:

Must be proficient with Microsoft Office Suite, including Outlook, PowerPoint, Excel, Teams, and Word and have the ability to use the computer to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc.