What are the responsibilities and job description for the Patient Financial Services (PFS) Manager position at Renown Health?
The Patient Financial Services (PFS) Manager – Hospital Billing (Non-Government) is responsible for the overall operational, financial, and strategic leadership of non-government hospital billing revenue cycle functions. This position exists to ensure timely and accurate reimbursement from commercial, managed care, workers’ compensation, liability, and other non-government payer sources through effective management of billing, accounts receivable follow-up, denial resolution, and reimbursement optimization activities.
The Manager provides leadership and oversight for assigned supervisors and staff, establishes operational priorities, monitors financial performance, and drives process improvement initiatives that support organizational revenue cycle goals. The position collaborates extensively with Revenue Integrity, Patient Access, Managed Care, HIM, CDI, Finance, and Information Technology to maximize reimbursement and reduce avoidable revenue loss.
Education:
Must have working-level knowledge of the English language, including reading, writing, and speaking English. Bachelor's degree in Healthcare Administration, Business Administration, Finance, Health Information Management, or related field preferred.
Experience:
Minimum of seven (7) years of progressive healthcare revenue cycle experience, including significant experience in hospital billing operations, accounts receivable management, denial management, reimbursement recovery, and revenue cycle leadership.
Minimum of three (3) years of management or supervisory experience required, including responsibility for staff performance, operational oversight, financial performance, and process improvement initiatives.
Demonstrated experience managing commercial, managed care, workers' compensation, liability, and other non-government payer reimbursement processes required. Experience overseeing billing, follow-up, denial management, payer escalations, operational reporting, and reimbursement optimization initiatives preferred.
Experience utilizing Epic, payer portals, clearinghouse applications, reporting tools, and revenue cycle analytics required. Strong leadership, financial management, operational analysis, communication, and problem-solving skills required.