Laboratory Equipment Specialist - Scientific Services

• Performs planned maintenance, basic troubleshooting, and other verification/qualification services on a variety of laboratory multi-vendor instruments
• Complete scheduled pre-run methods and prep
• Execute post run clean up, system flushes
• Flag, troubleshoot, or escalate any errors or predictive maintenances or repairs
• Manages customer relationships by communicating work performed and providing a follow-up plan as needed
• Provides accurate and timely completion of service reports, expense reports and other administrative tasks
• Communicates and escalate repair diagnostic and information with supervisor and other internal personnel to expedite repairs
• Provides a communication link between the customer and supervisor to help ensure that effective service is provided to the customer
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations, which may impact product performance
• Trains and/or mentors Scientific Service Specialist colleagues on maintenance of devices under our responsibility
• Performs other duties as assigned by your manager
• Collaborates with internal partners to resolve customer issues and improve processes

• Experience operating laboratory equipment required
• 1-3 years’ experience with life science laboratory equipment (e.g. Microscopes, flow cytometers and fluidics, liquid handlers, bioreactors, cell counters, osmometers and pH meters, scales/ balances, centrifuges, freezers/LN2 storage units/refrigerators, incubators, and humidity chambers, (HPLC/UPLC), and fast protein liquid chromatography, or equivalent instruments)
• Experience reading and following work instructions to operate lab equipment
• Laboratory, electronic, mechanical technician or related experience required
• Understanding of metrology/calibration preferred
• Comfortable with technical skills in MS Office suite (MS Word, MS Excel)
• High level attention to detail
• Self-directed / efficient with time management skills
• Basic hands-on mechanical skills

• H.S. Diploma or equivalent required
• Bachelor’s Degree in Chemistry, Biochemistry, Engineering or related degree preferred

• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team

• Abide and follow our Injury & Illness Prevention Program
• Maintain a safe working environment for self and others if they come in contact within the laboratory area in accordance with the facility’s policies
• Must follow OSHA guidelines in regard to blood borne pathogens, airborne pathogens, radiation, sharp instruments and/or tools, hazardous liquids, and operating devices
• On-time completion of safety trainings assignments

• The Scientific Services Specialist must be able to speak, hear, see, read, write, type, dial, reach, bend, climb, crawl, crouch, kneel, squat, and twist
• Must have near vision, far vision, depth perception, and be able to distinguish colors
• Must have sensory ability to distinguish hot, cold, range of temperatures, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors
• Must be able to work safely with chemicals and hazardous materials
• Must be able to carry or lift up to 50 pounds frequently

Salary : $70,000 - $80,000