Imaging Service Engineer Apprentice

Why Renovo?

Renovo Solutions is a nationwide healthcare technology management company. Our mission is to enable our employees to create customer-centric solutions that empower our healthcare and life science partners to deliver better outcomes and quality of life for the communities they serve. With a presence in 40 states, we provide comprehensive solutions for managing & maintaining healthcare technologies. Our company’s values of being People First, Customer Centric, Quality Focused, Innovative and Transparent demonstrate our beliefs in a strong culture and a commitment to excellence. We prioritize investing in our employees’ development through ongoing training programs and a supportive work environment. Join our team to make a difference in healthcare while advancing your career with Renovo.

Summary:

This is an entry level position that will support medical diagnostic imaging equipment and related systems. This role will perform all scheduled maintenance activities and corrective service requests that are assigned. There will be many opportunities to shadow other Imaging Service Engineer teammates and develop key skills.

What you will do:

• Conducts general troubleshooting and repairs at the block circuit and component levels, both independently and under service management supervision. Additionally, perform installations, calibrations and planned maintenance in accordance with service management guidelines.
• Interpret and follow signal flow using blueprints, schematics, and wiring diagrams with strong system troubleshooting skills.
• Demonstrate a solid understanding of clinical applications and image quality standards related to medical imaging equipment.
• Manage OEM-mandated equipment updates and upgrades, ensuring all work is accurately documented in RENOVO’s CMMS.
• Proper use of hand tools and test equipment: multimeter, dosimeter, oscilloscope, service software and keys, invasive & non-invasive imaging test devices, hand and power tools, AC line analyzer and phantoms.
• Collaborates regularly with clinical leadership to provide updates on imaging device service status, action plans, and progress, ensuring clear communication and responsive support to meet clinical needs and enhance customer satisfaction.
• Solves basic service issues and escalates when appropriate.
• Perform after-hours service as needed and respond to emergency service calls on weekends.
• Participate in shift scheduling and be available for reasonable travel as required.
• Carry out additional duties as assigned by supervisor.
  
  

Qualifications:

• Technical acumen and non-technical skills related to team collaboration
• College Degree, Technical Certification or the equivalent
• Strong organizational skills with the ability to manage multiple priorities effectively.
• Excellent written and verbal communication skills are essential.
  
  

Education/Special Training:

• Associate’s degree in biomedical or Electronics Technology preferred; equivalent education will be considered.
• Minimum of two (2) years of experience in servicing and maintaining medical imaging equipment and successful completion of Basic Level I and Level II Imaging Equipment Service Training through an accredited Independent Training Organization, Original Equipment Manufacturer, or equivalent military program preferred.
  
  

Required Competencies:

• Accountability – takes ownership of assigned work and responsibilities, follows through, and closes the loop
• Communication – clearly expresses thoughts and ideas both in written and verbal communications, provides timely information
• Financial Acumen – Considers financial impact of all decisions
• Integrity – Can admit mistakes, is direct and truthful
• Customer Service – demonstrates a “customer-first” mentality, focused on meeting the needs of customers and captures feedback to make improvements
• Priority Setting – Prioritizes assigned schedules and workload
• Team Building – Mentors newer technicians, facilitates clear communication amongst the team, demonstrates care and respect for co-workers and colleagues
• Regulatory – Basic understanding of local and national public safety and regulatory agencies, specifically 21 CFR
• Giving Feedback – Provides constructive feedback towards department goals and activities, helps to foster growth within the team
  
  

Safety Requirements:

• Abide and follow our Injury & Illness Prevention Program
• Ontime completion of safety trainings assignments
  
  

Physical Requirements:

• Must be physically able to balance, bend, climb, crawl, crouch, kneel, reach, sit, squat, stand, twist, and walk.
• Ability to mentally concentrate while being subject to stress, interruptions and changing work priorities.
• Must be able to work and follow OSHA guidelines while in a hazardous environment(s) such as electrocution potentials, mechanical energies, bloodborne/airborne pathogens, dust and inclement weather, marked changes in temperature and/or humidity, radiation, fumes/vapors, sharp instruments/tools, hazardous liquids, and operating devices.
• Must be able to hear speech, distinguish sounds, and speak.
• Must have near vision, far vision, depth perception, and be able to distinguish colors.
• Must have sensory ability to distinguish hot, cold, range of temperature, surfaces, fine motor skills, manual dexterity, and detect/distinguish odors.
• Must be able to carry or lift up to 50 pounds routinely (50% of the time) and on occasion (5% of the time) up to 100 pounds.
• Must be able to push or pull over 100 pounds frequently (20% of the time).
• Responsible for maintaining a safe work environment for self, colleagues, patients, visitors, and medical staff by adhering to all relevant safety standards and protocols associated with assigned duties.
  
  

Classification:

FLSA: Non-Exempt

• Note: This position description does not list every activity, duty, and responsibility of the position and may be altered by RENOVO at any time.
  
  

EEO Statement

RENOVO Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, RENOVO Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employee is an “at-will” employee, and this does not act as a contract of employment.