What are the responsibilities and job description for the Front Desk Receptionist position at Renove Medical Spa?
Full job description
At Renove Medical Spa, our mission is to restore natural beauty and health through personalized, results-driven care. Guided by a deep respect for every individual, our Kingwood, TX team is committed to fostering genuine relationships and creating a welcoming, trustworthy environment where clients feel valued, heard, and empowered in their wellness journey. We are seeking a bilingual, customer-focused Front Desk / Guest Relations Coordinator who will be the face and voice of our brand.
The Front Desk / Guest Relations Coordinator plays a key role in curating a 5-star patient experience from the moment a client walks through the door. This individual ensures smooth daily operations of the front office, delivers exceptional service, and promotes our offerings with professionalism and enthusiasm.
Location: Renove Medical Spa – Kingwood Texas
Job Type: Full-time | Part-time
Compensation: $18.00/hour | Expected Hours: 40 per week
Schedule: Monday – Friday | 8-hour shifts
Industry: Medical Aesthetics
What We’re Looking For
- Bilingual in Spanish and English (Required)
- Minimum 2 years of experience in customer service and/or sales (Required)
- Previous experience in aesthetics or medical spa settings is highly preferred
- Excellent verbal and written communication skills
- Detail-oriented with the ability to multitask in a fast-paced environment
- Strong computer and administrative skills (experience with Mindbody platform a plus)
- Professional demeanor, punctual, and team-oriented
- Self-motivated with a solution-oriented mindset
- Passion for beauty, wellness, and helping others feel confident
Key Responsibilities
- Greet every guest with warmth, professionalism, and enthusiasm
- Handle patient check-ins and check-outs, ensuring accurate documentation and timely flow
- Answer incoming calls, respond to inquiries, and schedule consultations with confidence
- Educate clients on available treatments, retail products, and current promotions
- Pre-book future appointments and encourage patient retention
- Process invoices, collect payments, and ensure proper documentation
- Maintain a clean, organized, and visually appealing front desk and waiting area
- Request online reviews (Google, Yelp, etc.) from happy clients
- Ensure all staging and optics of the spa reflect luxury and care
- Communicate effectively with the medical team to ensure seamless guest service
If you are passionate about aesthetics, love working with people, and thrive in a fast-paced environment—we’d love to meet you. Apply today to join our team at Renove Medical Spa.
Job Types: Full-time
Pay: $18.00 per hour
Expected hours: 40 per week
Benefits:
- Employee discounts
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Med spa: 2 years (Required)
- Sales: 2 years (Required)
- Customer service: 2 years (Required)
Language:
- English and Spanish (Required)
Ability to Commute:
- Kingwood, TX (Required)
Job Type: Full-time
Pay: $16.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $16 - $18