Front Desk Concierge

Position Overview

ReNova Health Clinics is a boutique, cash-pay wellness and regenerative medicine clinic dedicated to delivering a highly personalized, elevated patient experience. We are seeking a polished, warm, and detail-oriented Front Desk Concierge to support daily in-clinic operations and serve as the primary point of contact for patients while our Office Manager works remotely.

This role is ideal for someone who thrives in a luxury service environment, values discretion and professionalism, and enjoys creating a seamless, welcoming experience for every patient.

Key Responsibilities:

Concierge-Level Patient Experience

• Welcome patients with warmth, professionalism, and attentiveness
• Ensure smooth and efficient check-in and check-out experiences
• Anticipate patient needs and maintain a calm, upscale clinic atmosphere
• Provide clear communication regarding services, pricing, and next steps
• Build strong patient relationships through exceptional service

Front Desk Operations

• Manage daily front desk workflow and patient scheduling
• Answer phones, texts, and patient inquiries promptly and professionally
• Confirm appointments and assist with follow-up scheduling
• Maintain an organized, polished reception area at all times

Financial Coordination

• Collect payments and process point-of-sale transactions
• Communicate pricing and service information clearly and professionally

Administrative & Clinic Support

• Send patient forms, orders, and post-visit instructions as directed
• Maintain accurate and discreet documentation within the EMR system
• Coordinate closely with the remote Office Manager to ensure smooth workflow
• Assist with inventory awareness and clinic organization

In-Clinic Wellness Services

• Set up and guide patients through non-invasive wellness services
• Prepare and reset treatment rooms between patients
• Maintain cleanliness, organization, and presentation standards consistent with a premium wellness clinic

Qualifications

• High school diploma or equivalent required
• Previous experience in concierge service, medical front desk, aesthetics, wellness, hospitality, or luxury service preferred
• Comfortable discussing pricing, services, and payment options professionally
• Strong organizational skills with excellent attention to detail
• Tech-savvy and comfortable using scheduling systems, EMRs, and communication platforms
• Calm, polished demeanor with excellent interpersonal skills
• Reliable, punctual, and able to work independently

Schedule

• Part-time, in-clinic position
• Approximately 10–20 hours per week based on patient schedule
• No nights, weekends, or major holidays
• Flexible hours depending on clinic demand

What We Offer

• Competitive hourly compensation based on experience
• Training provided for clinic systems and wellness services
• Supportive, collaborative team environment
• Opportunity to work in an upscale, patient-centered wellness clinic

Job Type: Part-time

Pay: From $17.00 per hour

Application Question(s):

• If you are currently a student, please describe your class schedule for the upcoming semester, including days and times you are in class. You may also include any anticipated changes to your schedule and your general availability to work.

Work Location: In person

Salary : $17