What are the responsibilities and job description for the Guest Services Usher position at Reno Aces?
COMPANY BACKGROUND
The Reno Aces, Triple-A affiliate of the Arizona Diamondbacks, are Northern Nevada’s premier professional sports organization. As the smallest market in Triple-A Baseball, the Aces are deeply rooted in the local community, providing the highest level of Minor League Baseball in an intimate city setting. A two-time Pacific Coast League champion (2012 and 2022), the Aces boast excellence on and off the field while being supported by the best fan base in the country, achieving record highs in each of the last four seasons.
COMPANY VALUES
HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization’s core values and are looking to explore professional growth opportunities in the sports industry.
POSITION SUMMARY
The Guest Services Usher is responsible for creating a welcoming and enjoyable experience for fans, ensuring their visit to the ballpark is safe, clean, fun, and family-friendly.
ESSENTIAL DUTIES
The Reno Aces, Triple-A affiliate of the Arizona Diamondbacks, are Northern Nevada’s premier professional sports organization. As the smallest market in Triple-A Baseball, the Aces are deeply rooted in the local community, providing the highest level of Minor League Baseball in an intimate city setting. A two-time Pacific Coast League champion (2012 and 2022), the Aces boast excellence on and off the field while being supported by the best fan base in the country, achieving record highs in each of the last four seasons.
COMPANY VALUES
HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization’s core values and are looking to explore professional growth opportunities in the sports industry.
POSITION SUMMARY
The Guest Services Usher is responsible for creating a welcoming and enjoyable experience for fans, ensuring their visit to the ballpark is safe, clean, fun, and family-friendly.
ESSENTIAL DUTIES
- Provide exceptional customer service and assist guests with their needs throughout the event
- Greet guests in a friendly and courteous manner as they enter the ballpark
- Verify tickets and scan for entry
- Proactively address guest needs by providing event information, directions, and assistance as required
- Ensure a safe environment by monitoring assigned areas for hazards and addressing them promptly
- Represent the ballpark and team with professionalism, contributing to a positive guest experience
- Assist guests with disabilities needing assistance
- Other duties as assigned
QUALIFICATIONS
- Outgoing, energetic, and proactive personality with a commitment to delivering outstanding customer service
- Strong verbal communication skills with the ability to read and understand instructions, correspondence, and memos
- Capacity to interact professionally with guests, team members, and supervisors
- Completion of a satisfactory background check
WORK ENVIRONMENT
- Work in fast-paced environment
- Commitment to working game days, which may include nights, weekends, and some holidays
PHYSICAL REQUIREMENTS
- Must be able to lift and carry up to 30 pounds
- Stand and walk for extended periods of time, stoop, kneel and crouch
- Ability to work in various weather conditions and walk up and down stairs.
- Must have close, distant and peripheral vision, depth perception and ability to adjust focus
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.