What are the responsibilities and job description for the Club Host position at Reno Aces?
COMPANY BACKGROUND
The Reno Aces, Triple-A affiliate of the Arizona Diamondbacks, are Northern Nevada’s premier professional sports organization. As the smallest market in Triple-A Baseball, the Aces are deeply rooted in the local community, providing the highest level of Minor League Baseball in an intimate city setting. A two-time Pacific Coast League champion (2012 and 2022), the Aces boast excellence on and off the field while being supported by the best fan base in the country, achieving record highs in each of the last four seasons.
COMPANY VALUES
HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization’s core values and are looking to explore professional growth opportunities in the sports industry.
POSITION SUMMARY
The Club Host will play a pivotal role in the operation and guest experience of The Club at Greater Nevada Field. This role will be heavily member facing and will focus on management of daily access lists, member communication, and pulling daily attendance reports. This role will work closely with both PSC and the Reno Aces to create a top-tier experience in this new and exclusive space.
ESSENTIAL DUTIES
The Reno Aces, Triple-A affiliate of the Arizona Diamondbacks, are Northern Nevada’s premier professional sports organization. As the smallest market in Triple-A Baseball, the Aces are deeply rooted in the local community, providing the highest level of Minor League Baseball in an intimate city setting. A two-time Pacific Coast League champion (2012 and 2022), the Aces boast excellence on and off the field while being supported by the best fan base in the country, achieving record highs in each of the last four seasons.
COMPANY VALUES
HOME means Nevada and the Reno Aces pride themselves on the values of Honesty, Opportunity, Memories, and Energy. We are looking to welcome talented individuals who share the organization’s core values and are looking to explore professional growth opportunities in the sports industry.
POSITION SUMMARY
The Club Host will play a pivotal role in the operation and guest experience of The Club at Greater Nevada Field. This role will be heavily member facing and will focus on management of daily access lists, member communication, and pulling daily attendance reports. This role will work closely with both PSC and the Reno Aces to create a top-tier experience in this new and exclusive space.
ESSENTIAL DUTIES
- Manage access exchange and other service requests from Club Members
- Manage Pinch Hitter (temporary Membership transfer) list
- Communicate clearly and in a timely manner to Club Members to handle any questions, concerns, or requests
- Manage daily Club attendance lists and communicate guest counts to catering & Aces ticketing teams
- Check-in members and group guests on game days, including issuing guest passes and properly distributing wristbands
- Distribute Giveaways to Club Members on select days
- Exhibit a positive attitude and effectively defuse and handle difficult customer situations
- Demonstrate excellent customer service skills and respond to customer inquiries and requests promptly and correctly
- Proactively self-report roadblocks and recurring themes to Sr. Director and Club Manager
- Must be able to work during regular business hours, as well as nights and weekends as scheduled around 2026 Aces schedule
- Other duties as assigned
QUALIFICATIONS
- Must be able to work at least 60% of Aces Home Games (65 games)
- 1-2 years experience in Hospitality/Service Industry/Restaurants/Club Hosting required
- Strong customer service experience (in-person, over the phone, and via email)
- Self-starter able to multi-task and complete tasks quickly and efficiently
- Strong attention to detail
- Intermediate computer skills
- Must be available nights, weekends, and holidays
- Completion of a satisfactory background check
WORK ENVIRONMENT
- Work in a fast-paced environment
- Minimal travel required
- Flexibility Floater, which involves working outdoors in diverse weather conditions to ensure smooth ticketing operations.
PHYSICAL REQUIREMENTS
- Must be able to lift and carry up to 30 pounds
- Must be able to talk, listen, and speak clearly on the phone for several hours a day
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.