Intern - Information Technology (Service Desk)

About the Organization RENK America is a leading supplier in the defense, marine and industry sector with superior mobility, propulsion and drive train solutions. Our tradition is centered on precision-engineered systems for maximum impact, efficiency and endurance. RENK's ambition is to support each and every one of its customers to exceed standards in harsh conditions and combat situations. RENK America employs over 500 employees at our US locations in Muskegon, Michigan, Cincinnati, Ohio, Camby, Indiana and Roseville, Michigan. RENK America is driven by this sense of pride and purpose in our country and our community. Description

Job Description

The intern will provide hands-on IT support with a primary focus on PC client imaging and deployment, service desk ticket resolution, and IT asset management, including patching and updates. This role supports day-to-day technical operations to ensure end-users receive timely assistance and that IT equipment remains properly maintained and documented.

Essential Functions

• PC Client Imaging & Deployment
  
  

Perform imaging, configuration, and deployment of laptops, desktops, and related peripherals. Support refresh cycles and ensure devices are prepared according to company standards.

• Service Desk Support (Tickets & Processing)
  
  

Respond to and resolve support tickets involving hardware, software, basic networking, and peripheral issues. Document all work in the ticketing system and escalate when needed.

• Asset Management
  
  

Maintain accurate inventory of IT hardware and software. Track equipment assignments, returns, and updates. Assist with procurement-related activities as needed.

• Patching & Updates
  
  

Execute client patching and software updates following established schedules and compliance requirements.

Qualifications

• Currently pursuing a degree in Information Technology, Computer Science, or a related field.
• Junior or Senior status
• Basic understanding of Windows operating systems and common PC hardware.
• Familiarity with installing software, troubleshooting simple issues, or imaging tools (school, personal, or lab experience is fine).
• Comfortable working with customers, asking questions, and documenting work.
• Ability to follow procedures, stay organized, and manage multiple tasks.
• Willingness to learn new tools, systems, and IT processes.
  
  

Position Requirements Full-Time/Part-Time Seasonal Exempt/Non-Exempt Non-Exempt EOE Statement RENK America is proud to be an Affirmative Action/Equal Opportunity Employer. RENK America is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. RENK America maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

This position is currently accepting applications.