Client Experience Specialist

Position Summary

The Client Experience Specialist (CES) is a vital member of the RenewMD team and serves as the first and last impression of our luxury medical spa. This role is responsible for delivering an exceptional client experience through personalized hospitality, operational excellence, and proactive client support.

As the primary front-of-house ambassador for the RenewMD brand, the Client Experience Specialist creates meaningful client relationships, ensures a seamless patient journey, and supports service providers through accurate documentation, scheduling coordination, and treatment plan administration. This position plays a critical role in client retention, retail skincare sales, rebooking, loyalty program participation, and overall practice growth.

The ideal candidate is polished, detail-oriented, service-driven, and passionate about aesthetics, skincare, and wellness.

Essential Duties & Responsibilities

Front Desk Operations & Administrative Excellence

• Manage all check-in and check-out procedures efficiently and accurately.
• Execute an Aura Facial Scan
• Schedule, confirm, reschedule, and cancel appointments according to company policies.
• Collect deposits, process payments, and maintain accurate financial transactions.
• Reconcile daily transactions and support end-of-day reporting procedures.
• Maintain accurate client records, contact information, communication preferences, and account notes.
• Coordinate appointment flow and communicate effectively with providers regarding guest readiness and schedule updates.
• Assist with inventory receiving, retail organization, and front desk operational tasks as assigned.

Support & Documentation

• Ensure all required consent forms, intake paperwork, questionnaires, and medical documentation are completed and signed prior to treatment.
• Support service providers by maintaining organized and up-to-date treatment planning notes and documentation.
• Assist clients in understanding provider recommendations and next steps within their treatment journey.
• Schedule future appointments and recommended services based on provider treatment plans.
• Maintain strict confidentiality and compliance with HIPAA regulations and company policies.

Client Education, Retail Sales & Retention

• Develop a strong understanding of all RenewMD services, treatment categories, memberships, packages, promotions, and skincare offerings.
• Recommend medical-grade and pharmacy-grade skincare products based on provider recommendations and established treatment protocols.
• Drive client retention through proactive rebooking and follow-up efforts.
• Identify opportunities for service enhancements, package purchases, memberships, and future consultations.

Loyalty Programs & Reputation Management

• Educate clients on Alle Rewards, loyalty programs, memberships, and available incentives.
• Request and facilitate Google reviews and client testimonials to support brand growth and online reputation.
• Support client retention initiatives and ongoing relationship-building efforts.

Signature Event & Marketing Support

• Serve as a key support team member during RenewMD Signature Events, educational seminars, open houses, demonstrations, and promotional events.
• Support RSVP tracking, attendance management, Aura Scan scheduling, and lead capture initiatives.
• Participate in event follow-up communications and appointment scheduling efforts.

Qualifications

Required

• Strong customer service and relationship-building skills.
• Excellent verbal and written communication abilities.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional appearance and demeanor consistent with luxury service standards.
• Proficiency with scheduling software, POS systems, Microsoft Office, and CRM platforms.

Preferred

• Experience in a medical spa, aesthetic practice, dermatology, plastic surgery, or luxury wellness environment.
• Experience with Meevo, EMR, or similar practice management software.
• Knowledge of medical-grade skincare and aesthetic treatments.
• Sales, retail, or membership enrollment experience.

Pay: From $18.00 per hour

Work Location: In person

Salary : $18