What are the responsibilities and job description for the Service Technician position at Renewal by Andersen?
Job Details
Responsibilities:
- Provide service performance and address warranty issues with windows and doors
- Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
- Ensure customer satisfaction while addressing problems
- Replace defective parts and help customers when windows aren't working properly
- Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.
Qualifications:
- 3-5 years of experience installing windows and doors
- Custom window and door installation knowledge
- Thorough experience with using a metal brake and caulking
- Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
- Customer service experience with job troubleshooting as a key component
- Good computer skills
- Excellent communication skills with the ability to build quick rapport
Compensation & Benefits:
- Competitive pay of $23-$25 hourly
- Company vehicle and tools provided (Personal vehicle will need to be used for max 90 days. Competitive Vehicle allowance and gas card will be provided)
- iPad
- $75 cellphone reimbursement
- 401k with company match
- Medical, vision, dental, and supplemental life insurance
- PTO - vacation, sick, and holiday pay
- Access to Employee Perks Program
- Student Loan Reimbursement Program
Salary : $23 - $25