What are the responsibilities and job description for the Field Service Technician position at Renewal by Andersen - The Birner Group?
Renewal by Andersen is a window replacement subsidiary of Andersen Corporation, a company that has revolutionized the window and door business for more than 120 years. We are in over 100 markets in the U.S., ranking Andersen as the largest window and door replacement company in the country. As a Field Service Technician, you will be responsible for completing window and door repairs that are under warranty.
Responsibilities:
- Field Service Excellence: Deliver exceptional service to our valued customers by performing on-site repairs and maintenance.
- Detailed Documentation: Ensure accurate and thorough notes are entered into service tickets.
- Parts Management: Inspect, gather, and manage service parts inventory.
- Timely Ticket Closure: Close out service tickets promptly and efficiently.
- Customer Satisfaction: Strive for an NPS (Net Promoter Score) of 85% or higher.
- Inventory Management: Perform inventory checks and maintain stock levels.
Qualifications:
- Technical Skills: Proficiency in troubleshooting and repairing windows and doors.
- Attention to Detail: Accurate record-keeping and thorough documentation.
- Customer-Centric: A commitment to exceeding customer expectations.
- Organizational Skills: Ability to manage inventory effectively.
- Team Player: Collaborate with colleagues to achieve team goals.
- Work Ethic: Willingness to learn and a go-getter!
Why Choose Renewal by Andersen?
- Competitive compensation and benefits package.
- Supportive work environment that values work-life balance.
- Employee discounts on our premium products.
- Join a company with a rich history of innovation and excellence.
Ready to make an impact? Apply today and be part of our mission to transform homes and lives!