What are the responsibilities and job description for the Install Coordinator position at Renewal by Andersen of Wyoming?
The purpose of this position is to ensure that the company’s positive image and reputation remains intact through daily interactions with our homeowners. This includes monitoring homeowner feedback while also helping to resolve homeowner concerns. This involves coordinating with installers, sales staff, service technicians and other office staff to ensure projects are completed not only on time, but to the high quality we guarantee our homeowners.
- Manage daily tasks and scheduling using a fully digital system.
- Schedule installation appointments with homeowners across multiple territories.
- Call or text homeowners with reminders of upcoming appointments.
- Follow up with customer’s regarding deliveries and other status updates.
- Check order notes for accuracy and ensure installation packets have been uploaded for field employees.
- Coordinate with logistics for weekly product deliveries.
- Monitor and respond to customer’s concerns and requests.
- Make hotel arrangements for field staff.
- Complete all other tasks as assigned by Install Scheduling Manager.
- Strong interpersonal skills.
- Strong verbal and written communication skills.
- Detail oriented.
- Strong customer service skills.
- Proficiency in Microsoft Office, Google Suites, Salesforce, and Adobe Pro.
- Dependability in meeting deadlines.
- Experience in scheduling a plus.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift and move packages or equipment weighing at least 40 pounds on an occasional basis.
Renewal by Andersen of WY, MT and Rapid City is an alcohol and controlled substance free workplace. In order to maintain a safe working environment, all individuals offered a position within our organization will be subject to a pre-employment drug screening as a condition of their employment.
Monitoring homeowner feedback while also helping to resolve homeowner concerns. This involves coordinating with installers, sales staff, service technicians and other office staff to ensure projects are completed not only on time, but to the high quality we guarantee our homeowners.
Work Location: In person