Installation Process Manager

Renewal by Andersen is a High-End Window and Door Replacement Company – the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process, and every member of our team should strive to do their best to provide this type of experience for our homeowners.
- Check out this video to see who we are! https://vimeo.com/543689842/eac87297f0

What We Offer:

• A Culture People Love – proudly recognized as a Top 10 Best Place to Work for 4yrs in a row

• Time to Recharge – enjoy paid time off plus six paid holidays to support your work-life balance

• Health & Peace of Mind – medical, dental, vision, and life insurance to support your wellbeing

• Join a Company Where Growth is Real – over 60% of our leaders were promoted from within

• Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if Applicable

• Salary: $57,000yr - $62,000yr

• Schedule: Monday - Friday (Full Time)

Our Installation Process Managers oversee subcontractor crews and manage our window/door replacement installations from start to finish. In this role, you will be responsible for precise technical measurements, accurate and safe installations, and ensuring homeowner satisfaction through exceptional customer service.

Responsibilities:

• Perform precise measurements and determine the correct installation method for our replacement windows and doors.

• Work directly with homeowners to resolve installation-related concerns, while overseeing all personnel involved in the installation process.

• Ensure all regulatory and compliance requirements related to installation are met, and lead all safety initiatives to ensure safe, compliant installation practices.

• Drive homeowner satisfaction by coaching teams on technical skills and customer service; conduct regular site visits to audit quality and process adherence.

• Supervise installation associates, including performance planning, communication, and issue resolution.

• Manage independent contractors, including selection, contracting, and training, to maintain adequate installation capacity.

• Ensure installation timelines are met by maintaining a skilled workforce and leading recruiting efforts to match demand.

• Achieve margin and revenue goals by optimizing workforce capacity and using outsourced labor when appropriate.

Requirements:

• At least 1yr of Window/Door Installation Experience

• At least 1yr of Conducting Technical Measures Required for Installation

• At least 1yr of Customer Service Experience and Conflict Resolution Skills

• At least 2yrs of Construction/Home Improvement Industry Experience

• Prior Managerial/Leadership Experience is Preferred

• Knowledge of applicable building codes and construction techniques.

• Basic computer skills and Microsoft Office proficiency.

• Basic financial knowledge (i.e., P&L Statements).

**Must be willing to undergo a criminal background check**
**Must be willing to undergo a pre-employment drug screening**
**Must have a valid driver's license and clean driving record**
**This Company Participates in E-Verify**

Our Company Culture is one that strives "to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment”.

Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.