Customer Experience Coordinator

Renewal by Andersen - Cranford, NJ

At Renewal by Andersen, we aim to make window and door replacement a breeze for homeowners. As a part of the well-established Andersen Windows family, which has been around since 1903, we're dedicated to providing a great customer experience. We're excited to add an Installation Coordinator to our administrative team.

What You'll Do~

• Keep track of installation performance using various spreadsheets and CRM system.
• Collaborate with our Field Operations Managers and installation teams to gather feedback on project performance.
• Coordinate all aspects of the installation process and tackle administrative tasks along the way.
• Communicate with customers through calls to update them on their projects and address any concerns or issues they may have.
  
  
  

Who You Are~

• You have 2-3 years of experience in an administrative job.
• You’re great at following up and providing top-notch customer service.
• Familiarity with CRM software (Salesforce is a bonus!) and Microsoft Office, particularly Excel and Word, is essential.
• You pay attention to details and can solve problems independently.
• You have excellent written and verbal communication skills.
• Experience in the home improvement industry? That’s a plus!
  
  
  

What We Offer~

• Competitive base potential of $23-26/hr. with bonus opportunity
• Comprehensive insurance package, including medical, dental, vision, and life.
• A 401(K) plan with company matching.
• Tuition reimbursement to support your education.
• Great employee perks, including paid time off, paid holidays, and floating holidays!
  
  
  

Schedule~

• Work from our Cranford office, Monday to Friday, 8~00 AM to 4~30 PM, with occasional Saturday overtime.
  
  
  

DISCLAIMER~ The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.

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