What are the responsibilities and job description for the Customer Service Representative position at Renewal by Andersen and Careers?
Job Description:
Renewal by Andersen is united by the common goal of making a difference in the lives of our homeowners, our colleagues, our families, and in the communities we serve. We believe that we can make the world a better place by living up to the promise that everyone benefits from their association with Andersen. Renewal by Andersen is looking for an accomplished, driven, and collaborative candidate to help perfect our customer’s experience in upgrading their homes. Want to join our team?
PURPOSE: The Retail Service Representative will focus on providing customer service for delivery partners and customers. This job is heavy data entry/ admistrative function. Must be comfortable with spreadsheet creation/ maintenance. Must have attention to detail/ accuracy.
RESPONSIBILITIES:
- Performs data entry and administrative tasks related to sales and service at Renewal by Andersen retail locations
- Answers phone calls, determines nature of business, and directs individuals to appropriate resource
- Sorts, alphabetizes and files correspondence, forms, records, reports and other materials according to filing systems
- Searches records and files for specific data
- Post entries in books of account, ledgers or other record keeping logs
- Performs routine typing or word processing of materials, including lists, envelopes and form letters
- Coordinates mailing, copying and other administrative projects
- Maintains stock levels of supplies & brochures
- Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
- Serve as a department project team member and may perform routine special orders/requests
- Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs
QUALIFICATIONS:
- High School diploma or equivalent
- Minimum of 1-year customer service experience
- Basic word processing and spreadsheet skills
- Ability to develop and establish good interpersonal relationships
- Demonstrates ability to work and contribute in a team environment
- Good phone etiquette and verbal/writing skills
- Customer orientation
- Flexibility & positive outlook
- Listening skills
- Detail orientation
Pay Range:
$17.65 - $25.65
CULTURE AND BENEFITS:
At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. Availability of benefits may differ by site or position.
- 401 (k) Plan, Employer Fixed Contributions & Company Matching
- Profit Sharing
- Medical, Dental and Vision Coverage
- Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)
- Life Insurance
- Paid Time Off & Paid Holidays
- Paid Maternity Leave & Paid Parental Leave
- Career Growth Planning & Nationwide Career Opportunities
**PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
Pay: $18.00 - $25.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $26