What are the responsibilities and job description for the Office Manager position at Renew Medic by FIX?
Job Title: Office Manager
Overview
We’re seeking a highly organized, driven, and motivated Office Manager to join our fast-growing team in Norcross. If you’re hungry to grow, thrive in a fast-paced environment, and are looking for a role that could lead to leadership opportunities, this is the perfect job for you. As we expand, we’re committed to promoting top performers into leadership roles based on results and initiative.
This position is central to our operations and responsible for ensuring that all administrative processes run smoothly and efficiently. You will serve as the communication hub between the production team, cabinet technicians, and our owners—while also delivering a strong, professional first impression to clients and partners. This is a critical role for someone who wants to help build and shape a growing business.
Key Responsibilities
- Own the administrative process for every job—ensure accurate, timely collection of all job documentation (work authorizations, satisfaction certificates, checklists, etc.)
- Be the communication bridge between the office, field, and shop—keep information flowing clearly and efficiently
- Master our internal systems and workflows to support the production and technician teams
- Answer phones and emails promptly and professionally—route and respond to messages as needed
- Deliver a positive, welcoming first impression to all clients and partners
- Provide exceptional customer service and follow-up
- Manage invoicing, accounts receivable, collections, and apply payments accurately
- Follow up on collections and maintain detailed payment records
- Coordinate schedules between field technicians, customers, and contractors
What We’re Looking For
- Previous experience in office administration, customer service, or project coordination
- Industry experience in insurance claims, construction, restoration, or home services is a strong plus
- Strong communication skills—phone, email, and text
- Exceptional organizational and time management skills
- Detail-oriented with a proactive mindset—you spot problems before they happen and find solutions
- Proficiency with QuickBooks is a plus
- Enthusiastic about building a great company culture and working with a tight-knit team
Why Join Us?
- Path to leadership – grow with us as we build a high-performing team
- Performance-based bonuses and incentive structures
- Paid training and ongoing professional development
- Paid Time Off (PTO)
- Be part of a culture grounded in Faith, Integrity, and Excellence (FIX)
About Us
Renew Medic by FIX is a new and fast-growing franchise specializing in cabinet restoration, refinishing, and repair for both residential and commercial clients. We’re the trusted name for homeowners, insurance professionals, builders, and more—delivering high-end craftsmanship with personalized service.
We’re building something special and are looking for people who want to be part of it. If you're passionate about quality work, eager to lead, and excited to grow, this is your chance.
Job Type: Full-time
Pay: $21.00 – $25.00 per hour
Expected Hours: 40 per week
Location: In-person – Norcross, GA
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 per week
Work Location: In person
Salary : $21 - $25