Medical Intake Coordinator - Mental Health Group Practice

Renew Hope and Healing Vision: “A new landscape of outpatient mental health where individuals and the community are stronger to give and receive love."

Renew Hope and Healing Core Values: passion for healing, inspiring hope, culturally sensitive, clinically sound, love of people

Job Title: Medical Intake Coordinator (Mental Health) Location: Victor, NY (Hybrid) | Pay: $20.00/hr

Do not apply if: You do not have experience with Medical Insurance Verification. This is a technical role, not a general receptionist position.

The "Must Haves" (Required):

• 2 Years Medical Insurance Experience: You must know the difference between a Deductible, Co-Pay, and Co-Insurance, and how to verify these on payer portals (Excellus, Medicaid, etc.).
• EHR Mastery: Experience navigating Electronic Health Records systems.
• Local Resident: Ability to commute to our Victor, NY office (Hybrid schedule).

Position Summary

Medical Intake Coordinators are responsible for scheduling new clients with compassion, professionalism and efficiency while embracing Renew’s vision and core values.

Reports to: Client-Team Lead

Areas of responsibility include:

• Schedule new clients utilizing our “24/7” service to clients (getting back to clients who reach out to us within 24 hours, and to the best of your ability getting them a session within 7 days.)

• Facilitating our Client Selection Process through which we match clients to clinicians.

• Complete demographic and insurance data entry and verifying insurance claims.

Tasks include but are not limited to:

• . Check assigned tickets and Call/text/email clients to schedule and match with clinicians.

• Answer incoming calls as appropriate, completing the intake process.

• Initiate the Patient Portal and assist clients to complete all necessary forms and documentation including medical insurance

• Ensure patient information is accurate including billing information

• Schedule new client appointments, code and record properly

• Verify & process insurance

• Complete documentation of all clients contacted and scheduled

• Complete other clerical duties as assigned

• Maintain HIPAA compliance

• Attend required team meetings and training as needed.

• Maintain good communication with the team.

Skills/Experience Required:

• Previous experience with EHR and healthcare insurance

• Well organized and detail oriented.

• Computer skills include learning and managing various systems such as VOIP phone systems, Google Workspace (Google Sheets, Google Docs) and health insurance portals.

• Ability to establish and maintain effective working relationships with clients, providers, and the public.

• Skills in answering the telephone and making calls and interacting with practitioners, community partners, insurance representatives, and clients in a friendly, pleasant, assertive, flexible, and helpful manner.

• Ability to understand and follow oral and written instruction.

• Skills and experience in basic data entry.

• Problem solving and conflict resolution skills.

• High school diploma

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• NOTE: Due to the high volume of applicants you must email your resume and cover letter directly to admin@renewhopeandhealing.com for your application to be considered.

Experience:

• Medical receptionist: 2 years (Required)
• Insurance verification: 2 years (Required)
• EHR systems: 2 years (Required)

Ability to Commute:

• Victor, NY 14564 (Required)

Work Location: Hybrid remote in Victor, NY 14564

Salary : $20