Office Manager / Receptionist - Alamogordo, NM

Office Manager / Receptionist - Renew Health Addiction Recovery Services

Position Summary

Renew Health is seeking a highly organized, solutions-oriented Office Manager to oversee daily administrative, operational, and front-office functions within our addiction recovery and behavioral health practice. This role is essential to ensuring a seamless patient experience, strong staff coordination, and compliance with healthcare regulations.

The Office Manager serves as the operational backbone of the clinic—supporting staff, optimizing workflows, and ensuring accuracy in scheduling, information collection, and compliance processes. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced, mission-driven healthcare environment.

Location: Alamogordo, NM

Hourly Pay: Depends on experience

Up to 30 hours per week

Office Operations & Administration

• Oversee daily office operations, including scheduling, supply management, vendor coordination, and facility needs
• Manage incoming mail, scan and distribute documents to appropriate teams (including billing)
• Coordinate communication across leadership, providers, and administrative staff
• Identify operational inefficiencies and implement process improvements
• Provide administrative support to leadership and clinical staff
• Manage payment of utilities, housekeeping services, and other operational expenses as directed

Staff Scheduling & Front Desk Oversight

• Develop and manage employee schedules to ensure appropriate staffing coverage
• Train new employees on front desk operations, workflows, and patient engagement standards
• Coordinate patient scheduling and ensure efficient patient flow
• Partner with providers to maintain consistent and optimized appointment schedules

Billing & Revenue Cycle Coordination

• Support internal understanding of billing practices (“why we bill what we bill”) to improve operational alignment
• Ensure timely and accurate communication between office and billing teams

Patient Experience & Care Coordination

• Manage patient registration, scheduling, and front desk interactions
• Ensure a high-quality patient experience by addressing concerns promptly and professionally
• Support care coordination efforts and maintain efficient patient flow throughout the day

Compliance & Regulatory Oversight

• Maintain compliance with:
  • HIPAA and patient confidentiality standards
  • New Mexico healthcare regulations
  • Workplace safety and operational policies
• Support audit readiness through accurate documentation and record keeping
• Participate in compliance and continuing education (CE) training as required

Technology & IT Support

• Provide basic IT troubleshooting for office equipment, EHR systems, and staff devices
• Serve as the first point of contact for resolving technical issues or coordinating external IT support

Qualifications

Required

• 5 years of experience in office management, healthcare administration, or similar role
• Strong organizational and multitasking skills
• Experience with scheduling, payroll processes, and administrative operations
• Knowledge of HIPAA and healthcare compliance standards
• Excellent communication and leadership abilities

Preferred

• Experience in behavioral health, addiction medicine, or medical office settings
• Familiarity with EHR systems (e.g., AdvancedMD or similar)
• Understanding of medical billing and insurance verification processes
• Experience working with third-party billing vendors
• Can work in ambiguity to drive and implement solutions

Work Environment

This position operates in a professional healthcare office environment requiring frequent interaction with patients, providers, and administrative staff. The role may involve periods of high activity and requires the ability to manage multiple priorities effectively.

Why Join Renew Health

At Renew Health, we are committed to compassionate, high-quality care in behavioral health and addiction recovery. Our team values integrity, collaboration, and continuous improvement. As Office Manager, you will play a vital role in shaping both the patient experience and the operational success of our organization.