Hotel General Manager @ Doubletree Greeley

Position Summary

The General Manager provides strategic leadership and day-to-day operational oversight for the DoubleTree by Hilton property, ensuring full compliance with Hilton brand standards, maximizing financial performance, and delivering an exceptional guest experience. The GM champions a culture of service excellence and team development while driving revenue growth and achieving ownership objectives.

Reporting Structure

Reports To: Regional Vice President / Area Managing Director / Ownership Group

Direct Reports: Department Heads (Rooms, F&B, Sales, Finance, Engineering, Human Resources)

Key Responsibilities

Hilton Brand Standards & Guest Experience

• Champion Hilton Honors and DoubleTree brand standards, ensuring consistent compliance across all departments.
• Monitor and act on guest satisfaction metrics including Hilton's Guest Satisfaction Survey (GSS), TripAdvisor, and OTA reviews.
• Drive the DoubleTree signature experience, including the iconic warm cookie welcome and personalized service touchpoints.
• Resolve escalated guest concerns promptly, maintaining brand reputation and guest loyalty.
• Ensure property meets all Hilton Quality Assurance (QA) standards and brand audit requirements.

Financial Performance & Revenue Management

• Develop and manage the annual budget, forecasting, and P&L, with accountability to ownership and regional leadership.
• Partner with Revenue Management to optimize ADR, occupancy, and RevPAR using Hilton's OnQ and revenue systems.
• Drive NOI improvement through cost controls, labor efficiency, and revenue-generating initiatives.
• Oversee capital expenditure planning and property improvement projects in alignment with owner and brand requirements.
• Provide regular financial reporting and variance analysis to ownership and stakeholders.

Sales, Marketing & Business Development

• Collaborate with the Director of Sales to develop and execute strategies that maximize occupancy and catering revenue.
• Cultivate key account relationships across corporate, group, and leisure segments.
• Leverage Hilton's distribution channels, loyalty platforms, and marketing tools to drive demand.
• Represent the property in the local business community and industry organizations.

Team Leadership & Human Resources

• Recruit, develop, and retain high-performing department heads and team members.
• Foster a positive, inclusive work environment aligned with Hilton's Thrive@Hilton culture and values.
• Lead performance management processes, including goal setting, coaching, and accountability.
• Ensure full compliance with employment law, HR policies, and Hilton corporate guidelines.
• Partner with HR to drive Team Member Engagement Survey (TMES) scores and retention initiatives.

Operations & Compliance

• Oversee all hotel departments to ensure efficient, safe, and brand-compliant operations.
• Maintain property in excellent physical condition; manage preventive maintenance programs.
• Ensure compliance with all federal, state, and local regulations, including health, safety, liquor, and labor laws.
• Implement and enforce Hilton's safety and security protocols, emergency procedures, and risk management standards.
• Utilize Hilton systems, including PEP, Agilisys (F&B), and TM Connect, for operational effectiveness.

Qualifications

Required

• Minimum 5 years of progressive hotel management experience, including at least 2 years as a General Manager or Assistant General Manager.
• Proven track record managing a full-service or upper-upscale property (150 rooms preferred).
• Demonstrated ability to drive financial results, including budgeting, forecasting, and P&L management.
• Strong leadership skills with experience managing cross-functional department head teams.
• Proficiency with hotel property management systems (Hilton OnQ preferred).
• Bachelor's degree in Hospitality Management, Business Administration, or a related field, or equivalent experience.

Preferred

• Prior Hilton brand experience, including familiarity with DoubleTree by Hilton standards and culture.
• Hilton General Manager certification or completion of Hilton University GM development program.
• Experience with DoubleTree food & beverage operations, including catering and event management.
• Active involvement in local CVB, chamber of commerce, or hospitality industry associations.

Compensation & Benefits

• Base salary: $115,000 – $125,000 annually, commensurate with experience.
• Annual performance bonus eligibility based on GOP, guest satisfaction, and team engagement metrics.
• Comprehensive health, dental, and vision insurance.
• Hilton Team Member travel discount program (Go Hilton).
• 401(k) with company match.
• Paid time off and holiday pay.
• Professional development support, including Hilton University resources.

Work Requirements

This position requires the ability to work a flexible schedule, including evenings, weekends, and holidays as business demands dictate. Occasional walking, standing, and light lifting (up to 25 lbs.) may be required. Must be able to work on-site at the property.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status.

Job Type: Full-time

Pay: $115,000.00 - $125,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Experience:

• Hotel management: 3 years (Preferred)

Work Location: In person

Salary : $115,000 - $125,000