What are the responsibilities and job description for the Banquet Houseperson/Renaissance St. Louis Airport Hotel position at Renaissance St. Louis Airport?
Description:
- Ensure that details are followed from the banquet event order (BEO).
- Provide guests with the finest quality of service at all times and in a warm and enthusiastic manner.
- Ensure that the banquet area is maintained in a clean, organized, and safe condition.
- Ensure that at the close of a function and at the end of the workday, all banquet rooms are cleared and securely locked, and ensure all equipment is stored in the designated area.
- Always be present in room and greet guests upon arrival.
- Immediately relay guest compliments or complaints to management.
- Submit maintenance requests to the engineering department for broken or damaged equipment.
- Assist staff with room set ups, food service, and clean up when necessary.
- Maintain StepStone and hotel standards of food, beverage, and quality guest service.
Ensure guest satisfaction by delivery of an exceptional product.
Requirements:- Minimum lifting of 75 pounds.
- Pushing, bending, stooping, upward reaching, manual dexterity.
- Minimum pulling of 75 pounds.
- High school education and relevant training and experience preferred.