Director of Services (Housekeeping)

At the Renaissance Shoals Resort & Spa, we pride ourselves on delivering unparalleled service in a stunning destination where Southern hospitality meets modern luxury. Our property celebrates the rich music history and heritage of the Shoals area while creating unforgettable guest experiences.

We’re seeking an experienced, service-driven Director of Services to lead our Housekeeping, Laundry Operations, and guest service support teams. This leadership role is ideal for someone who thrives in a fast-paced hospitality environment, values operational excellence, and is passionate about developing teams while maintaining the highest standards of cleanliness, comfort, and guest satisfaction. If you’re ready to make a lasting impact at a premier Marriott property, we’d love to meet you.

Key Responsibilities

• Lead with Excellence: Provide strategic leadership for Housekeeping, Laundry Operations, and related service departments to ensure exceptional cleanliness, efficiency, and guest satisfaction.
• Ensure Operational Efficiency: Oversee scheduling, staffing levels, departmental productivity, and supply management to meet service expectations and financial goals.
• Quality Control: Implement and maintain inspection programs, service standards, and continuous improvement processes throughout the property.
• Manage Financial Performance: Oversee budgets, expenses, labor costs, and purchasing while identifying opportunities to improve profitability and efficiency.
• Property Communication: Collaborate closely with Front Office, Engineering, and other hotel leaders to ensure seamless operations and timely resolution of guest and property needs.
  
  

Why Join Us?

This is your opportunity to be part of a prestigious property within the Marriott family, where you can make a significant as a part of a passionate team dedicated to creating memorable experiences for our guests. As Director of Services, you’ll play a key leadership role in shaping the guest experience while guiding a dedicated team in a culture focused on excellence, service, and growth.

Perks & Benefits

As part of the PCH Hotels & Resorts portfolio, associates enjoy an array of perks and benefits, including:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Opportunities for Growth: Access ongoing training and development with opportunities for career advancement.
• Employee Recognition: Participate in employee rewards and recognition programs.
• Fun Work Environment: Be part of a friendly and supportive team that values your contributions.
  
  

Join us at the Renaissance Shoals Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a team dedicated to creating unforgettable guest experiences!

Apply now to join the Renaissance Shoals & Spa and help us continue our tradition of excellence.