What are the responsibilities and job description for the Behavioral Health Admissions Coordinator position at Renaissance Recovery - Florida?
Renaissance Recovery | Lantana, Florida | Remote
Salary: $70,000–$90,000 per year, based on experience
Schedule: Tuesday–Saturday, 2:00 p.m.–10:00 p.m.
Position Type: Full-Time
Experience: At least one year of behavioral health or substance use treatment admissions experience preferred
Position Overview
Renaissance Recovery is seeking an experienced Behavioral Health Admissions Coordinator to guide prospective clients and their families through the admissions and intake process.
As an initial point of contact, the Admissions Coordinator responds to inquiries, completes pre-admission screenings, verifies insurance benefits, coordinates pre-authorizations, maintains accurate documentation, and helps clients transition smoothly into treatment.
The ideal candidate has direct admissions experience within a substance use disorder, addiction treatment, or mental health program and understands how to communicate with compassion, professionalism, and urgency. Experience using Kipu EMR and Zoho CRM is strongly preferred.
Key Responsibilities
Respond promptly and professionally to admissions calls, online inquiries, and prospective client referrals
Build rapport with prospective clients and families while providing clear information about the admissions process
Conduct pre-admission screenings and gather required demographic, clinical, insurance, and financial information
Verify insurance benefits and communicate coverage information accurately
Coordinate insurance pre-authorizations and other admission requirements
Enter and maintain accurate client information in Kipu EMR, Zoho CRM, and related systems
Prepare, organize, and manage admission documentation
Coordinate with clinical, medical, admissions, and administrative team members to support appropriate placement
Escalate clinical concerns, safety issues, or barriers to admission to the appropriate team member
Follow up with prospective clients, families, referral sources, and other stakeholders throughout the admissions process
Help create a welcoming and organized onboarding experience that supports client engagement and retention
Protect client confidentiality and maintain compliance with HIPAA and organizational policies
Complete additional admissions-related duties as assigned
Required Qualifications
High school diploma or GED
At least one year of admissions or intake experience within a substance use disorder, addiction treatment, or behavioral health setting
Experience handling intake calls and gathering sensitive client information
Strong written and verbal communication skills
Excellent organization, documentation, and follow-up abilities
Ability to manage multiple priorities in a fast-paced environment
Ability to work independently while collaborating effectively with clinical and administrative teams
Comfortable learning and using electronic medical record and customer relationship management systems
Ability to work the Tuesday–Saturday, 2:00 p.m.–10:00 p.m. schedule
Preferred Qualifications
Experience using Kipu EMR
Experience using Zoho CRM or a comparable customer relationship management platform
Experience with insurance verification, verification of benefits, and pre-authorization processes
Knowledge of behavioral health and substance use disorder levels of care
Familiarity with client onboarding, referral coordination, and admissions documentation
Core Competencies
Responsiveness: Handles admissions inquiries promptly, professionally, and with appropriate urgency
Attention to Detail: Maintains accurate client information, documentation, and system records
Client-Centered Communication: Interacts with clients and families with empathy, patience, and professionalism
Technical Proficiency: Uses EMR, CRM, telephone, email, and related admissions systems efficiently
Organization: Prioritizes competing responsibilities and consistently follows through
Problem-Solving: Identifies admission barriers and works with the appropriate team members to resolve them
Team Collaboration: Communicates effectively with clinical, medical, operational, and administrative staff
Confidentiality: Handles sensitive client and healthcare information appropriately
Apply Now
If you are passionate about helping individuals access behavioral health and substance use treatment, we encourage you to apply today.
Feel free to send your cover letter and résumé to HR@DistrictBehavioralHealth.com.
Salary : $70,000 - $90,000