What are the responsibilities and job description for the Front Desk Receptionist position at Renaissance Pet Resort & Spa?
Benefits:
Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family.
We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience.
We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting.
Position Overview
As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.
Key Responsibilities
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Competitive salary
Renaissance Pet Resort & Spa is an award-winning, full-service pet care facility providing boarding, daycare, and grooming for dogs and cats. For over 23 years, we have been known for exceptional care, professionalism, and a team culture that treats both pets and people like family.
We are a systems-driven, team-oriented environment where consistency and follow-through are key to delivering an exceptional client and pet experience.
We are currently seeking a Front Desk Receptionist who is organized, client-focused, and experienced in a fast-paced pet care or veterinary setting.
Position Overview
As the first point of contact for our clients, the Front Desk Receptionist plays a critical role in creating a welcoming, efficient, and professional experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while maintaining a calm and positive presence.
Key Responsibilities
- Greet clients and pets in a warm, professional manner
- Manage check-in and check-out for boarding, daycare, and grooming services
- Answer phones, respond to messages, and handle client inquiries promptly
- Process payments, deposits, and account balances accurately
- Schedule reservations and services using Gingr software
- Maintain accurate client and pet records
- Communicate clearly with kennel and grooming teams to ensure smooth daily operations
- Work collaboratively with kennel and grooming departments to follow and support standard operating procedures
- Follow established procedures and company standards consistently
- Previous front desk or receptionist experience required
- Experience in the pet care or veterinary industry strongly preferred
- Experience with Gingr software or similar product preferred
- Strong organizational and multitasking skills
- Comfortable working in a fast-paced environment
- Professional communication skills, both in person and on the phone
- Reliable, punctual, and detail-oriented
- Works confidently within established systems and procedures
- Communicates questions or concerns clearly, then supports team decisions
- Maintains strong time management and follows through on responsibilities
- Contributes to a consistent, team-oriented environment
- Takes ownership of tasks and completes them without close supervision
- $18 to $21 per hour, depending on experience
- Opportunity for additional income through generous client tips
- Full-time and part-time positions available
- Weekend availability required
- Health, dental, vision, and chiropractic insurance. Matching 401k
- Vacation and Sick leave
- Employee discounts
- Be part of a respected, established, and award-winning business
- Work with a supportive and experienced team
- Opportunity for growth within the company
- Make a meaningful difference in the lives of pets and their families
Salary : $18 - $21