What are the responsibilities and job description for the Concierge - PRN position at Renaissance of Annandale?
Description
- Description
Welcome with Warmth. Serve with Grace. Be the First Smile of Legacy.
At Legacy Senior Living, every guest, resident, and family member deserves a warm welcome and a lasting impression of care. As a Concierge / Front Desk Receptionist, you are the heartbeat of our community’s hospitality—offering kindness, professionalism, and efficiency in every interaction.
Your friendly voice and thoughtful service help make our community feel like home.
Your Role in the Legacy Mission
As the Concierge / Front Desk Receptionist, you’ll serve as the first point of contact for residents, families, guests, and vendors—embodying Legacy’s commitment to honor, faith, and integrity through exceptional hospitality and communication. You’ll manage the front desk with warmth and efficiency, ensuring that everyone who enters feels valued and cared for.
Your professionalism and compassion create a welcoming atmosphere that reflects the heart of Legacy Senior Living.
What You’ll Do
Front Desk & Guest Experience
Greet all visitors promptly with a warm, friendly, and professional demeanor.
Answer incoming calls courteously, following proper telephone etiquette and routing messages accurately.
Offer refreshments and assist visitors to make them feel comfortable and welcome.
Ensure the lobby and reception area are clean, organized, and inviting at all times.
Create a calm, positive first impression for residents, families, and team members.
Handle multiple tasks in a fast-paced environment while maintaining professionalism and poise.
Administrative & Communication Support
Manage and distribute incoming mail and deliveries; process outgoing FedEx shipments daily.
Receive, log, and distribute packages promptly and accurately.
Maintain accurate records of visitor sign-ins and ensure compliance with community safety policies.
Assist with scheduling, appointments, and reservations as requested.
Support office organization by maintaining files, forms, and documents as needed.
Monitor and maintain office and break room supply inventory; reorder items as necessary.
Provide administrative assistance to leadership and department heads as assigned.
Team & Resident Support
Coordinate with team members to ensure smooth communication and service between departments.
Assist residents and family members by providing information, directions, or assistance as needed.
Handle inquiries and concerns with professionalism and empathy, directing issues to the appropriate person when necessary.
Represent the community at all times with positivity, confidentiality, and grace.
Who You Are
A cheerful, professional communicator with a heart for serving others.
Skilled in customer service, organization, and multitasking.
Excellent in verbal and written communication with a pleasant phone manner.
Dependable, punctual, and composed under pressure.
High school diploma or equivalent required; some administrative or hospitality experience preferred.
Proficient in basic computer applications (Microsoft Office, email, scheduling tools).
Must pass background checks and meet all applicable company and state requirements.
Why You’ll Love It Here
At Legacy Senior Living, hospitality is an act of care. You’ll be part of a supportive, faith-based environment that values your warmth, professionalism, and attention to detail. Every “hello,” every kind word, and every helpful gesture contributes to a community built on respect and compassion.
Join Our Legacy
If you love creating welcoming moments, thrive in a people-centered environment, and take pride in helping others, join Legacy Senior Living—where every greeting builds a legacy of kindness and care.