Navigator

Job Title: Navigator

Job Description:

Are you passionate about providing top-tier customer service and creating memorable experiences for guests? We are seeking a personable and highly organized Navigator to join our team. As a Navigator, you will be the primary point of contact for guests, assisting them with various services to enhance their stay and ensure an unforgettable experience at the Hotel

Key Responsibilities:

- Greet and welcome guests as they arrive, providing a warm and friendly first impression.
- Assist guests with check-in and check-out processes, ensuring a seamless experience.
- Respond promptly to guest inquiries, providing information about hotel services, amenities, local attractions, restaurants, and travel directions.
- Make reservations and arrangements as requested by guests, such as dining, transportation, tours, and special events.
- Assist in coordinating guest services and accommodations for special requests, including anniversaries, birthdays, or family gatherings.
- Manage guest complaints and resolve issues efficiently, maintaining a positive relationship with guests.
- Maintain up-to-date knowledge of hotel facilities, services, promotions, and industry developments.
- Create and maintain accurate records of guest requests, feedback, and communication to ensure personalized service.
- Collaborate with other hotel departments, such as housekeeping, catering, and maintenance, to meet guest needs and ensure high satisfaction levels.

Qualifications:

- Previous experience in hospitality or customer service is highly valued.
- Strong interpersonal and communication skills.
- Ability to multitask and remain calm under pressure in a fast-paced environment.
- Proficiency in using reservation and communication systems.
- Strong problem-solving abilities and attention to detail.
- A warm and approachable demeanor to build rapport with guests.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- High school diploma or equivalent; additional certifications in hospitality management are a plus.

What We Offer:

- Opportunities for professional development and career growth.
- A supportive and inclusive work environment.
- Discounts on hotel stays 

Join our dynamic team and contribute to creating exceptional experiences for our guests. If you are dedicated to service excellence and love interacting with people, we invite you to apply for the Hotel Concierge position today!