Conference Services Manager

The Renaissance Dallas North Hotel is seeking an energetic and service-driven Conference Services Manager to join our team. This role is ideal for someone who thrives in a fast-paced hospitality environment, leads with positivity, and is passionate about delivering exceptional guest experiences.

The ideal candidate is organized, detail-oriented, and highly collaborative, with the ability to manage events seamlessly from planning through execution. This individual will build strong client relationships, coordinate closely with internal teams, and ensure every event exceeds expectations. Strong communication skills, adaptability, and a proactive, solutions-focused mindset are essential for success in this role.

Director of Sales / Assistant General Manager / General Manager

The Conference Services Manager is responsible for coordinating, planning, and overseeing all convention, meeting, and event functions while ensuring exceptional service and operational excellence.

Responsibilities may include, but are not limited to:

• Coordinate and detail all aspects of client events, including space setup, timelines, audiovisual needs, menus, décor, and special requests.
• Identify opportunities to upsell services and enhance the overall guest experience.
• Partner with banquet, catering, and hotel teams to ensure flawless event execution.
• Provide hands-on support during events, including setup and breakdown when necessary.
• Prepare banquet event orders, resumes, and related documentation to ensure smooth operations.
• Build strong client relationships and align event goals with hotel offerings and capabilities.
• Anticipate guest needs and quickly resolve concerns to maintain high levels of customer satisfaction and repeat business.
• Monitor event budgets and operational details to maximize revenue while maintaining quality standards.
• Contribute creative ideas for menus, themes, décor, and service enhancements to strengthen the hotel’s competitive position.
• Maintain clear and consistent communication between clients, hotel departments, and external vendors.
• Adapt quickly to changing circumstances and respond effectively to unexpected challenges.
• Support additional hotel departments as needed based on operational demands.

• High school diploma or equivalent required
• Bachelor’s degree preferred

• Minimum of two years of experience in conference services, catering sales, or a related hospitality role
• Strong knowledge of catering sales and food & beverage operations preferred

This role requires a hands-on approach and includes frequent standing, walking, bending, lifting, pushing, and carrying event-related equipment and supplies. Candidates should be comfortable working in a highly active environment and communicating effectively with guests, team members, and clients both verbally and in writing.

Strong organizational, communication, and problem-solving skills are essential.

• Schedule flexibility is required, including evenings, weekends, and additional hours as business demands.
• Some local travel may be required.
• Managers are expected to support overall hotel operations as needed.

Starting salary range: $72,000–$75,000 annually

Sun Development and its properties are proud Equal Opportunity Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, or any other protected status under applicable law.