Ocean Import

Bensenville, IL

$25/hour

Contract-to-Hire

We are seeking a detail-oriented Ocean Import Agent to join a fast-paced logistics team in Bensenville, IL. In this role, you will manage ocean import shipments from arrival through delivery, ensuring timely movement of freight, accurate documentation, and exceptional customer service.

Key Responsibilities:

• Coordinate and track ocean import shipments from origin to final delivery
• Enter shipment data accurately into company systems
• Monitor and trace import files daily
• Prepare and distribute import documentation to customers and customs brokers
• Ensure timely and accurate billing of customers and vendors
• Communicate with customers, shipping lines, trucking companies, warehouses, and brokers
• Maintain compliance with company policies and government regulations
• Respond promptly to customer inquiries and provide shipment updates
• Follow established operating procedures and meet departmental KPIs
• Escalate shipment issues when necessary and assist in resolving operational challenges

Qualifications:

• 6 months to 1 year of logistics, transportation, freight forwarding, or related experience
• Ocean import experience or knowledge of import documentation is a plus
• Strong organizational, communication, and customer service skills
• Proficiency with Microsoft Outlook and Excel
• Typing speed of at least 40 WPM