What are the responsibilities and job description for the Floating Member Experience Representative (Customer Service) position at RemX?
Floating Member Experience Representative (Customer Service)Employment Type: Direct HirePay: $22.45/hour Full Benefits Career Growth OpportunitiesSchedule: Monday–Friday, 8:30 AM–4:30 PMTraining Overview:Month 1: One-on-one training to learn the businessMonth 2: On-site at the contact/call centerMonth 3: Rotational support across branch locations, as neededAfter training, you will be primarily assigned to one branch, with flexibility to provide coverage at other locations when requiredBranch Locations (must be flexible to travel):Philadelphia (19130 & 19114)Abington, PA (19001)Warminster, PA (18974)Are you a customer-focused professional who thrives in a dynamic, people-first environment? We’re seeking a Floating Member Experience Representative to deliver exceptional service while supporting multiple branch locations. This role is ideal for someone who enjoys variety, collaboration, and making a positive impact on members’ financial journeys.Key ResponsibilitiesDeliver outstanding member service through in-person, phone, chat, and email interactionsOpen new accounts, update existing accounts, and support daily banking transactionsAssist members with loan applications, account maintenance, and financial servicesEducate and promote digital banking tools, including mobile and online platformsRecommend financial products and services aligned with members’ needs and goalsEnsure adherence to all regulatory and compliance standards, including BSA/AMLWhat You Bring1–3 years of customer service experience (banking or financial services preferred)High school diploma or GEDStrong communication, problem-solving, and organizational skillsComfort with technology and the ability to quickly learn new systemsReliability, flexibility, and willingness to travel between branch locations
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