Graduation Support Specialist

Job Title: Graduation Support Specialist

Department: Student Services

Reports To: Graduation Support Team Lead

Compensation: $60,000

TRS Classification: Non-classified

Summary:

The Graduation Support Specialists partner with teachers and families to help students in grades 9-12 obtain the competencies needed to meet state graduation requirements and encourage students to explore academic and career goals in compliance with local, state, and federal policy. Support PK-8 course requests and grade level classification.

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Transcribe incoming academic records.
• Perform grade level classification audits.
• Assist teachers and students with solutions for credit recovery.
• Develop graduation plans and schedule assigned students.
• Facilitate concurrent, career tech, and next step scheduling options.
• Execute course and curriculum schedule changes.
• Help students with postsecondary planning (Higher Education, Workforce, Military).
• Monitor academic progress towards graduation (Transcription, State Assessment, and Senior audits).
• Coordinate with administrative and education departments as needed to ensure student and family needs are met.
• Participate in cross-functional training activities.
• Fulfill administrative staff development requirements.
• Comply with all Federal, State, and local laws and board policies and procedures.
• Perform other tasks and duties as assigned.
• Additional projects or tasks as needed by management.

Supervisory Responsibilities:

• No supervisory responsibilities.

 Education and/or Experience:            

• Bachelor's Degree Preferred.
• Previous experience in secondary or post-secondary education preferred.

 Qualifications:

• Displays an ongoing commitment to learning and self-improvement.
• Have a cooperative, team-oriented approach to work. 
• Have the ability to manage assigned duties, working in a stressful, fast-paced environment.
• Be highly self-motivated and have the ability to work both independently and as an active member of a collaborative team.
• Comfortable making decisions that may impact student success.  
• Be able to handle stressful calls and callers.
• Excellent listening skills and the ability to ask probing questions, understand concerns and overcome objections.
• Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a high-volume and fast-paced environment. Comfort with adapting to changing business needs, conditions, and work responsibilities.
• Must possess a professional and friendly attitude and be able to quickly develop a rapport with stakeholders over the phone.
• Ability to learn and navigate new software quickly.
• Strong attention to detail, dependability, and follow-through.
• Resolve issues and conflicts.
• Passionate commitment to the mission of school choice.
• Ability to maintain professional confidentiality and comply with FERPA guidelines.

Language Skills:                  

• Ability to read, analyze, and interpret internal communications, financial reports, and legal documents. 
• Ability to respond to common inquiries or complaints from families or members of the business community. 
• Ability to communicate effectively with students, families and coworkers, both verbally and in writing.  

Mathematical Skills:                 

• Basic math skills required.

Reasoning Ability:                  

• Ability to define problems, collect data, establish facts, and draw valid conclusions. 

 Computer Skills:                   

• To perform this job successfully, an individual should have computer proficiency in Windows, Microsoft Office and Google Tools with the ability to manage multiple computer screens.
• Knowledge of web conferencing/meeting tools. Must have a high aptitude to learn new software as necessary for the business operations of the school. 

Certificates, Licenses, Registrations: 

• Current driver's license and valid car insurance.

Other Qualifications:                  

• Must be able to pass a state-mandated background check after a conditional offer of employment is made.
• Must have favorable employment references.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision and ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is a statewide virtual position. The supervisor will determine the need for in-person office hours. Meetings in public places and at Epic offices are also required. The noise level is usually quiet to moderately loud (when students are present).

Epic Charter Schools is an Equal Opportunity Employer. 

For reasonable accommodations of a disability during the hiring process, please email Epic.hr@epiccharterschools.org. Someone will call you to discuss further.